**What You’ll Be Doing**:
- Collaborate with product, development, and data teams to understand trigger logic and ensure messages are mapped to the right customer behaviors and system events
- Ensure templates meet UX and brand standards - developing modular templates that support consistency
- Partner with Experience Operations (Content Strategy, SEO, Web Editing) to align copy, links, and metadata with user journeys and governance models
- Troubleshoot rendering and deliverability issues
- Monitor performance metrics (e.g., delivery, open/click rates, bounce/spam issues) and identify opportunities for continuous improvement
- Contribute to the evolution of our customer communication framework by recommending scalable solutions and best practices
**What We Are Looking For**:
- Familiarity with personalization, segmentation, and trigger logic based on user data and behaviors
- Experience working in Agile, product-led environments alongside developers and designers
- Understanding of dynamic content, tokens, and data mapping
- Strong troubleshooting, documentation, and communication skills
- Comfort managing multiple priorities across technical and non-technical teams
**Who You Are**:
- A builder and problem solver with a deep attention to detail
- Technically curious, operationally minded,



and comfortable in both strategy and execution
- Collaborative and proactive, with a strong sense of ownership
- Customer-obsessed and focused on delivering communications that are relevant, timely, and valuable
- Excited to contribute to a growing, multidisciplinary Experience Strategy & Design team
**Work Arrangement**:
- Hybrid: 3 days in office/2 days work from home
**What's In It For You**:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an adecuado job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of Christmas bonus
- 40% vacation premium
- 12 vacation days plus 2 floating days, sick days and holidays
- Vision and Dental Assistance
- Life Insurance
- Healthcare Insurance
- 10% Food/Pantry Vouchers
- Restaurant Vouchers
- 13% Savings Fund
- Access to Arrow’s Employee Discount Program
- Growth Opportunities, and more!
LI-HN1
**Annual Hiring Range/Hourly Rate**:
$50,000.00 - $60,000.00 MXN Monthly
**Location**: MX-JAL-Tlaquepaque, Mexico (HPE Guad office)
**Time Type**: Full time
**Job Category**: Business Support

📌 Technical Email Operations Specialist (San Pedro Tlaquepaque)
🏢 Arrow Electronics
📍 San Pedro Tlaquepaque