Senior Learning & Development Coordinator - Hybrid - Mexico City
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development
Your profile:
- Recognize, exemplify and adhere to ICON's values, which center around our commitment to People, Clients and Performance.- As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.- Provides programme support as assigned- Provide support for external and internal audits and/or client requests for training documentation on study staff including preparation of employee reports (training histories or learning plans when requested) and provision of scanned or actual paper files, when necessary.- Maintain departmental files, as necessary- Demonstrate leadership by working at a high level of quality with mínimal supervision- Mentor and coach other Learning and development coordinators as required-
- Provide support for ICON systems that promote learning and development- Ability to communicate effectively with internal and external customers- Generate reports as necessary- Perform additional activities and responsibilities related to the job role and support ICON University activities as assigned.- Proactively informs Icon University management of department and or learning and development related issues.- Work collaboratively and proactively as part of the wider ICON University team- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.- US/LATAM/CAN: experience in relevant discipline in Training, Learning & Development, Education, Management, HR or other- EU/APAC: In depth proven experience in relevant discipline in Training, Learning & Development, Education, Management, HR or other- Demonstrates the ICON competencies- Demonstrates excellent interpersonal and communication skills (oral and written).-
- Demonstrates high level of organisational skills, attention to detail and accuracy in work completion.- Ability to work as part of a remote global team- Ability to work effectively and efficiently with current learning and delivery technologies- Fluent in English (written and oral)- Ability to travel domestically and internationally as necessary and not expected to exceed 10%.
What are we looking for:
- 1+ year of learning and Development on system support or similar role experience within the industry
- Bachelor's degree in related field Proficiency in LMS platforms (e.g., Cornerstone, SuccessFactors, Workday Learning).
- Familiarity with adult learning principles and instructional design basics
- Customer service experience
- Experience in corporate L&D; or HR roles preferred.




- Excellent communication and interpersonal abilities.
- Analytical mindset with attention to detail (for reporting and evaluation)
LI-FB2
LI-Hybrid
What ICON can offer you:
- Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
- In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
- Our benefits examples include:
- Various annual leave entitlements- A range of health insurance offerings to suit you and your family’s needs.- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.- Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a general network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.- Life assurance- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.
Visit our
careers site
to read more about the benefits ICON offers.

📌 Senior Learning & Development Coordinator (Ciudad de México)
🏢 Icon
📍 Ciudad de México