**The Role** **Responsibilities** - **Enterprise Systems (ES) Support (Primary Focus)** - Monitor multiple integrated systems including Celigo, SPS Commerce, Pipe17, NetSuite, and ShipHero for order processing errors - Identify, troubleshoot, and resolve order processing issues, ASN (Advanced Ship Notice) errors, invoice discrepancies, and fulfillment problems - Document all error resolutions and maintain detailed logs of system issues - Recognize patterns in recurring errors to identify potential systemic problems requiring escalation - Create and manage support tickets with third-party vendors when system limitations are identified - Collaborate with day-shift ES team to ensure continuity of operations - Provide detailed shift reports highlighting resolved issues and ongoing concerns - **IT Systems Support (Secondary Function)** - Respond to after-hours IT support requests including user access issues, system lockouts, and file access problems - Perform basic troubleshooting for common user access and authentication issues - Escalate complex technical issues to appropriate IT team members - Monitor critical system alerts and respond according to established protocols - Maintain IT support ticket queue and ensure proper documentation - **Miscellaneous** - Some travel (<5%) may be required, with advance notice provided to the employee. - Additional responsibilities as required. **Qualifications** - Strong computer literacy and ability to navigate multiple software systems simultaneously is required. - Ability to learn new software platforms quickly with provided training. - Basic understanding of eCommerce operations and order fulfillment processes preferred; NetSuite experience ideal.



- Familiarity with ticketing systems and IT service management tools strongly preferred. - Critical thinking skills with the ability to analyze error patterns and identify root causes. - Self-motivated and capable of working independently during overnight hours with mínimal supervision. - Attention to detail with a meticulous approach to error identification and documentation. - Problem-Solving skills required, with a methodical approach to troubleshooting and persistence in finding a resolution. - Strong communication skills overall; excellent written and verbal communication skills in English required. - Ability to prioritize multiple tasks and manage competing demands. **Physical Requirements** - Must be able to exert up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. - This role involves sitting most of the time but may also involve moving for brief periods of time. **Benefits Summary** - Competitive compensation, commensurate with experience. - Paid sick time. - Paid holidays. - Versátil vacation. - Medical insurance (HMO). - 13th month pay. - Employee and immediate-family discount on all products (upon 60 & 90 days of employment). **The Culture at**MaryRuth’s** We are a fast-growing startup with a small, unified team that has a lot of fun and a big drive to change the world through our products. We are a health-conscious company with a focus on creating vegan and organic vitamins and supplements for everyone. We believe our work benefits from the diverse perspectives of our employees. As such, MaryRuth’s celebrates inclusion and is committed to equal opportunity employment.

📌 Overnight Systems Support Specialist (Mx) (Ciudad de México)
🏢 MaryRuth's
📍 Ciudad de México