Major technology company requests:
**Java L3 Production Support**
**Requirements**:
- Degree in IT / Computer Science / related discipline
- Advanced English
**Experience**:
- 3 - 9 YOE TOTAL
- Level 5 | 4.5 - 5YOE JAVA |
- Level 4 | 2.5 - 3YOE JAVA
- Required:
- Minimum +3 - 9 years of experience in Applications Support in Java with excellent debugging skills.
- Knowledge on ITIL process - Incident Management & Problem Management,
- Excellent communication and analytical skills.
- Preferred (Any):
- Experience in Sybase/DB2/RDBMS.
- Experience in Unix and shell scripting.
- Experience with job scheduler (Ex. Autosys), Ticketing tool/Jira.
- Experience with Gitlab and IDE is a plus.
Job Functions:
- Incident Management (Incident resolution, stakeholder communication, bridge management, postmortem analysis, and actions items).
- User Ticket management (Backlog review, User interface and manual prioritization).
- Planned/unplanned events - support BCP (Business Continuity Planning), Migration, Holiday activities.
- Automate manual tasks and improve efficiency.
- Perform root cause analysis of issues/discrepancies by debugging code or analyzing logs.
**Objective**:
- High analytical skills.
- A high degree of initiative and flexibility.




- High customer orientation.
- High quality awareness.
- Excellent verbal and written communication skills.
Hybrid Mode
- 3 days a week
- MTY, Santa María neighborhood
- Guadalajara Country Club
- Mexico City, construction credit
**We offer**:
- Competitive salary: 100% payroll.
- Vacation bonus: 25% of daily salary.
- Christmas bonus: 15 days of base salary.
- Profit sharing.
- Major medical insurance for the employee and their eligible dependents (spouse, children).
- Life insurance
- Employee professional development through training
Tipo de puesto: Jornada completa
Sueldo: $62,000.00 - $69,000.00 al mes
Experiência:
- soporte de aplicaciones en Java : 5 años (Obligatorio)
- habilidades de depuración: 5 años (Obligatorio)
- Sybase/DB2/RDBMS: 5 años (Obligatorio)
- Unix y scripting de shell.: 5 años (Obligatorio)
- Jira.: 5 años (Obligatorio)
- Autosys: 5 años (Obligatorio)
- Gitlab e IDE: 5 años (Obligatorio)
- Java: 5 años (Obligatorio)
Idioma:
- ingles (Obligatorio)
Licencia/Certificación:
- ITIL Foundation (Obligatorio)
Lugar de trabajo: Empleo presencial

📌 JavaProduction Support Soporte de Producción de Java (Santa María)
🏢 Thekna IT
📍 Santa María