Description
Customer Sales Representative (Inbound Sales) – Plumbing Services
Full-Time | Remote | U.S. Hours | Evenings & Weekends Required
About the Role
At Pavago, one of our clients is hiring a Customer Sales Representative (CSR) to handle high-volume inbound calls and convert customer inquiries into booked plumbing services and memberships.
This is a sales-focused customer service role. You’ll build trust quickly, understand the customer’s needs, overcome objections, schedule the right service, and confidently close the call.
If you’re persuasive on the phone, comfortable with performance targets, and experienced in inbound sales or call-center environments, this could be a strong fit.
What You’ll Do
Inbound Sales & Booking
- Handle high-volume inbound customer calls
- Convert inquiries into booked plumbing appointments
- Target an 85%+ call-to-booking conversion rate
- Ask the right questions, understand customer needs, and recommend appropriate services
- Handle objections while maintaining a professional, customer-first experience

Membership Sales & Upselling




- Identify relevant upsell opportunities during customer conversations
- Promote and sell the Pipeline Club membership
- Target a 10%+ membership close rate
- Work toward 35+ memberships within your first 90 days

Scheduling & CRM
- Schedule service appointments accurately and efficiently
- Document calls, customer information, and outcomes in the CRM
- Follow established scripts, workflows, and call processes
- Maintain accurate records and follow-up information
- Experience with ServiceTitan is highly preferred

Customer Experience
- Handle escalations calmly and professionally
- Communicate clearly and confidently with customers
- Balance sales goals with excellent service
- Maintain strong call quality and customer satisfaction

What We’re Looking For
- Proven experience in inbound sales, call-center sales, or customer service with sales/conversion targets
- Strong phone-based closing and conversio

📌 Customer Sales Representative (México)
🏢 Pavago
📍 México