Company Description

Customer Support Technician
Are you ready to develop the future of retail?
As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce.
VusionGroup is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.

Job Description

We build. We create impact.
As a Customer Support Technician on the After-Sales Support team, you will make a positive impact by being responsible for:
- Remotely connecting with customers to identify root causes and resolving issues
- Diagnose failures in the software operating system and in the database
- Identify hardware or infrastructure problems
- Identify, solve, or escalate setting problems during a troubleshooting
- Identify, solve,



or escalate software or system problems during a troubleshooting
- Interact directly with clients via telephone and email
- Maintenance and troubleshooting
- Report bugs
- Set up and install VPN connections

Qualifications

Qualifications we’re looking for.
- Experience:
- 1 - 2 years’ experience in a Tier II customer facing technical support position.
- Skills:
- Knowledge in TCP / IP networks
- Knowledge of technologies such as operating systems SQL, Unix, Linux, Windows, Cloud azure – familiar not expert
- Any programming experience, Front end JavaScript is a plus
- Fluent English required
- Azure Cloud Services Cloud Testing, Cloud-Windows Azure, PaaS, Cloud Computing is a plus
- Abilities:
- Excellent verbal and written communication; ability to convey complex information in a clear and understandable manner.
- Ability to liaise with individuals across a wide variety of operational, functional, and technical disciplines and work within a virtual

📌 Customer Support Technician (Ciudad de México)
🏢 Vusion
📍 Ciudad de México