Buckland is looking for an Operations Supervisor - Ocean Operations Mexico
What you’ll be doing
This position is responsible for managing and coordinating the daily operations of the company's operations department. This includes managing the operation staff, ensuring efficient customer service, and overseeing all operational processes. The Operations Supervisor will be a key leader and will assist with developing and implementing strategies and plans to improve department efficiency and customer service.

What we can offer you

Competitive salary, benefits package, and matching retirement plan
A friendly, collaborative work environment
Opportunities for professional development & ongoing learning
A chance to be part of a growing organization

You will be responsible for

Provide the highest level of customer service to clients, vendors, and service providers .
Service clients including support for sales; to review and provide necessary detail specific to client need in quoting new business and supporting existing business
Handle document preparation, monitors,



and coordinates customs release for the import of commercial goods into Mexico and maintain client database to include tariff, vendors, FTA’s etc.
Tariff research and classification of goods to comply with Canadian, Mexican and US customs regulations (as applicable).
Handle requests from internal and external clients, assist team members and team leaders with addressing errors ensuring KPIs are met, and consult with manager on client data and complex imports related issues.
Assist with developing and implementing written work instructions and procedures per operation/client needs.
Work in conjunction with IT to develop/refine work instructions from initial request to production as needed.
Provide information to the billing team, provide afterhours support, prepare import/export forms and internal documents to comply with customs regulations.
Knowledge and management of customs agency processes
Manage a networ

📌 Operations Supervisor (Toluca de Lerdo)
🏢 Buckland
📍 Toluca de Lerdo