**Key Responsibilities**
- Ensuring the delivery of SAP solutions and services according to agreed-upon Service Level Agreements (SLAs).
- Overseeing the day-to-day operations of SAP support teams.
- Managing incidents, changes, and releases within the SAP environment.
- Implementing continuous service improvement initiatives.
- Building and maintaining strong relationships with clients.
- Understanding client needs and managing expectations.
- Ensuring client satisfaction with the delivered services.
- Leading and managing teams of SAP consultants and support specialists.
- Providing direction, guidance, and support to team members.
- Fostering a collaborative and high-performing team environment.
- Identifying and mitigating risks related to SAP service delivery.
- Developing and implementing risk management strategies.
- Ensuring business continuity and disaster recovery.
- Managing relationships with various stakeholders, including internal teams and external vendors.
- Communicating effectively with stakeholders on project status, issues, and risks.
- Managing budgets and resources for SAP service delivery.
- Ensuring cost-effective delivery of services.




**Skills & Qualifications**
- Bachelor of Arts/Science or equivalent degree in computer science or related area of study
- 6+ years of SAP experience
- Experience with SAP solutions, including implementation, support, and maintenance.
- Proven experience in managing and delivering IT services, including incident, change, and release management.
- Excellent communication, interpersonal, and relationship-building skills.
- Ability to lead, motivate, and manage teams effectively.
- Strong analytical and problem-solving skills to address complex issues.
- Familiarity with project management methodologies and best practices.
- Understanding of budgets, resource allocation, and cost management.
- Bilingual (Spanish/English)
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

📌 SAP Service Delivery Manager (Veracruz)
🏢 Dxc Technology
📍 Veracruz