**Organisation**
- Southampton City Council
**Service Area**
- Housing
**Job Location**
- City Depot
**Contract Length**
- Permanent
**Work Hours**
- Part time - 21.25 per week
**Salary**
- £18,413 - £20,884 pro rata (£32,061 - £36,362 per annum)
**Special Requirements**
- Enhanced DBS will be required
**Closing Date**
- 28/08/2025
**Job Reference**
- 15951
- Job Description and Person Specification
We are looking to recruit to 2 vacancies within our City Telecare Services 24 hour control room.
You will be responsible for handling emergency calls from elderly and vulnerable people on our Telecare Service and handling emergency out of hour’s telephone calls on behalf of the City Council, dealing with housing repairs, highways issues and many other vital City Council services.
It’s a fast paced but incredibly rewarding role that requires quick and effective decision making. You’ll be compassionate, empathetic and have exceptional communication skills but be able to cope with competing demands, sometimes in stressful conditions. You’ll need to be able to work independently and on own initiative whilst operating as a committed member of the team
**Shift Pattern**:
21 hours per week working a shift pattern;
3 days (earlies)
3 days Off
3 days (lates)
3 days off
These hours include weekends and Bank Holidays
**W**hat we can offer you**:
**Salary**: The salary band for this role is £18,413 - £20,884 pro rata (£32,061 - £36,362 per annum) plus 10% shift allowance.



The **starting salary is £18,413 pro rata (£32,061 per annum)** with annual progression through the salary bands.
Here at SCC we have a range of different perks and benefits, a few examples can be found below.
- Excellent local government pension with 16.8% employer contribution, death in service benefit of 3 x’s salary and optional salary sacrifice shared cost AVC.
- Generous holiday 25-31 days, based on role and service
- Versátil working options (role-dependent)
- Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
- Training and development, including coaching and mentoring
- Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks.
- Veteran-friendly employer with the Armed Forces Covenant
- Retail discounts and savings through the Southampton City Council benefits platform
- Discounted memberships at local sports and fitness centres
- Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans
- Employee volunteering scheme with 2 paid days leave to volunteer
**F**or further information on our benefits package please visit**:Employee benefits (southampton.gov.uk)**
**Contact details for informal discussion**:
**Recruitment contact details**:
**Tel: **
***For more information about SCC please visit**Southampton City Council**
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📌 Customer Service Advisor (Ciudad de México)
🏢 Southampton City Council
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