**Family Success Specialist - Full Time (Mountain / Pacific Time)**:
**Support families. Strengthen connections. Shape the future of education.**
Are you a qualified teacher who thrives on building relationships but wants a new challenge beyond the classroom? **bina**, are looking for a **Family Success Specialist** to join their dedicated Family Success team. You’ll provide personalised care and guidance to around **70 families**, ensuring they feel heard, supported, and confident in their child’s learning journey.
If you want to stay in education without lesson planning or marking - and still make a real difference every day - this role is for you.
**About bina**:
bina is a general online school delivering **precision education** - deeply personalised learning tailored to each student’s needs, while still meeting rigorous academic standards. They believe a child’s education is a partnership between school and family, and their Family Success team is central to making that partnership strong, positive, and lasting.
**What you’ll do**:
As a **Family Success Specialist**, you’ll be the key point of contact for your assigned families, building trust and ensuring they have everything they need for a successful school experience. Your work will be varied, people-focused, and impactful:
- **Build and maintain strong relationships** with around 70 assigned families, providing dedicated, proactive support.
- **Welcome and onboard** new families, helping them confidently navigate our routines, platforms, and tools.
- **Plan and coordinate family events** (virtual and in-person) that strengthen school-community bonds.
- **Act as a liaison between families and teachers**, ensuring smooth communication and resolving issues quickly and compassionately.




- **Share valuable resources** - from extracurricular opportunities to local clubs and community activities.
- **Keep everything organised** - from tracking birthdays and scheduling meetings to distributing timetables and essential school documents.
- **Be a problem-solver** - anticipating needs, offering solutions, and ensuring families feel consistently supported.
**Requirements**:
**What we’re looking for**:
We’d love to hear from you if you are:
- A **qualified teacher** (Bachelor’s degree or higher) seeking a fresh challenge outside the classroom.
- An exceptional communicator with **empathy, listening skills, and relationship-building ability**.
- Highly organised with great attention to detail, capable of managing multiple priorities.
- Creative, adaptable, and proactive in finding solutions.
- Confident using technology and learning new platforms.
- Based in **Mountain Time or Pacific Time** (or able to work primarily in those hours).
- A first-language English speaker; other languages a strong plus.
**Benefits**
**What's on offer**:
- **Salary**: $2,500 USD per month _(with potential for growth as the role develops)_.
- 100% **remote** - work from anywhere in your timezone.
- The chance to **stay in education** while stepping away from classroom pressures.
- Direct responsibility for supporting around 70 families and shaping their experience of our school.
- A collaborative, mission-driven team committed to transforming online education.
**Why this role matters**:
In this role, you’re not just another support contact - you’ll be a trusted partner to around 70 families, guiding them through every stage of their child’s education with bina. Your care, communication, and organisational skills will make a visible difference, turning an online school into a warm, connected, and inspiring community for each family you serve.

📌 Family Success Specialist - Full Time (México)
🏢 EQL Edtech
📍 México