About This Role
Position will work with RSM, Mexico on facility visits, customer location account reviews.
This position will have a strong focus on driving customer satisfaction through leveraging internal relationships to help achieve client retention.
- Accountable for all revenue bookings from both retention and wallet share for Mexican accounts. Owns the client's experience and acts as a link between Sales, Operations, Customer Service, Regulatory, Records. Responsible for quickly responding to requests to book revenue within the platform with accurate, detailed information that matches customers preferences. Ensures that bookings are entered correctly into the system and follows up with clients regarding any pre-training related changes, questions or concerns.
- Overcomes client objections and creates new revenue opportunities by generating leads for RSM to follow up on. Follows up on resigned retention tasks to ensure all possible client training returns to CAE. Achieve monthly, quarterly and annual revenue targets for Mexico through determined and independent effort.
- Communicate with assigned customers on a regular basis to develop rapport. Check in with the pilot or training director after training to collect immediate feedback and secure following year’s booking. Advises customers of upcoming training opportunities and educates customers on CAE offerings including highlighting upsell opportunities on every booking.
- Build and maintain client relationships. Acts as a trusted training advisor for Decision Makers while arranging their scheduling needs.
- Resolves customer concerns.



Provides the first line response for pre and post training customer concerns by independently seeking solutions and advocating throughout the company. Escalates concerns when necessary and owns the concern until it is resolved.
- Ensure all reporting, Booking, and CRM entry is done accurately and on time
Knowledge, Skills, and Abilities:
- Bachelor's Degree Preferred
- 2-5 years job-related experience
Communicate proficiently in both Spanish and English languages
- Working knowledge of FAR Part 91 and 135 preferred
- Strong interpersonal and communication skills
- Frequent customer contact over the phone and ability to communicate effectively
- Customer service oriented
- Pilot's license preferred but not required
- Strong organization and multi-prioritizing task skills
- Solid negotiation skills
- Strong listening skills
- Ability to travel to customer locations as required
- Experience with corporate flight departments and/or charter operators preferred
- Knowledge of and experience with Mexican corporate flight departments and/or charter
operators preferred
- Excellent verbal and written communication skills
Position Type
Regular
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Opportunity Employer
- CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender indentity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws._

📌 Account Executive (Toluca de Lerdo)
🏢 CAE
📍 Toluca de Lerdo