Smart Vehicle 2.0 marks a new era, characterized by vehicles tailored to specific real-world uses.
At U Power, we are dedicated to this vision, offering our standardized intelligent chassis to enhance our clients' projects, meeting their unique needs, and introducing Car-as-a-Service (CaaS) features.
Our goal is to create electric vehicles for every category, catering to diverse user scenarios with low investment and short time-to-market.
Join our team, where exceptional talent collaborates on groundbreaking challenges, paving the way for a revolutionary electric vehicle era.
**Overview**:
U Power is dedicated to delivering unparalleled after-sales support, tailored solutions, and proactive engagement to ensure customer satisfaction and drive continuous improvement. To support these activities, U Power is looking for a **Regional Electric Vehicle Support Technician** to support our team in **Mexico City**, where we have introduced UP VANs to the local market. This role is responsible for providing technical support and after-sales service in the company's overseas markets while maintaining close communication with headquarters to ensure the timely transmission and implementation of technical updates.
As a **Regional Electric Vehicle Support Technician** you will;
- Communicate with headquarters on a daily basis regarding technical support and promptly obtain and convey technical updates.
- Provide technical support for on-site and regional users and participate in after-sales related business activities.
- Assist headquarters in controlling the delivery quality of vehicles for customers and provide feedback regarding quality.
- Track and handle changes in quality and technical requirements from headquarters.
- Provide technical support for customer vehicles.
- Respond to customer complaints, identify root causes, and formulate regional emergency solutions.
- Assist headquarters in completing emergency repairs and other tasks.




- Travel to regional dealers to provide on-site support.
- Resolve urgent issues that come up from the customer side, both off and on-site.
- Help dealers establish a complete service system and gradually optimize service processes.
- Handle claims and judge the reasonableness of claims from a technical perspective.
**This is a remote Independent Contractor position located in Mexico.**
**Applicants must be willing to travel at least 30%, including international trips, primarily to Latin America and Asia.**
**Qualifications**:
- **Fluency in both English and Spanish required**:
- Experience in operation management, workshop utilization, parts inventory management, and user satisfaction management.
- Work experience as a service center director, service manager, front-desk service consultant, or technical support engineer in a similar role.
- Experience working for an automobile company or in a service center.
- Experience in automotive electrical maintenance or high-voltage maintenance of EVs.
- Ability to diagnose, troubleshoot, and perform simple repairs on EVs
- Have a high-voltage EV maintenance certification
- Excellent communication skills with the ability to cooperate closely with the overseas headquarters team.
- Comfortable taking regional business trips and with the ability to adapt to cross-cultural differences
- Strong problem-solving skills with the ability to handle emergency situations
- Proficiency in relevant office software and tools.
- Experience using diagnostic tools to interpret vehicle DTC data.
**Job Type**: Contract
Application Question(s):
- Are you legally authorized to work in Mexico?
- What is your level of proficiency in English?
- Are you willing to undergo a background check, in accordance with local law/regulations?
- How many years of experience do you have working as Vehicle Technician or similar role?
**Language**:
- Spanish (required)
Work Location: Remote

📌 Regional Electric Vehicle Support Technician (Ciudad de México)
🏢 U Power Robotics
📍 Ciudad de México