The Director of Catering & Convention Services oversees the Convention Services Department, ensuring a consistent, world-class product to brand standards while maximizing profitability and safeguarding the integrity of the guest experience. The Director builds and expands a base of catering and group accounts, drives banquet and catering sales performance, and ensures a seamless flow of information between Sales, Banquet Services, and the Food & Beverage division. Partnering closely with the Director of Sales & Marketing and the Director of Food & Beverage, the role is instrumental in establishing the resort's catering and convention services operation from the pre-opening phase forward.
Essential Functions
Sales Performance & Financial Forecasting
Ensure catering and banquet sales meet or exceed budgeted revenue levels across all group, social, and corporate segments.
Prepare weekly, monthly, and quarterly Banquet & Catering forecasts to accurately monitor business flow and pace.
Forecast banquet food, beverage, and room rental revenues on an annual, monthly,
and weekly basis.
Prepare Catering Sales Action Plans on a quarterly basis, focused on client needs and maximizing gap periods.
Prepare and maintain a six-month rolling forecast and analysis to support proactive revenue management.
Account Development & Client Relationship Management
Prospect and establish an expanding base of catering, group, and social accounts to build a healthy business pipeline.
Establish and maintain rapport with outside purveyors and vendors who provide services to the resort and its guests through the Convention Services Department.
Have a working knowledge of Food & Beverage product offerings to support consultative selling and menu recommendations.
Attend weekly staff and group resume meetings to ensure full alignment on upcoming events.
Attend out-of-hotel meetings, site visits, and client engagements as required to develop new and existing business.
Operational Over
📌 Director of Catering (Cruz de Huanacaxtle)
🏢 Omni Hotels & Spas
📍 Cruz de Huanacaxtle
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