Description

At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots, optimize network traffic, and dramatically reduce tool cost and complexity, enabling them to better secure and manage their hybrid cloud infrastructure. Gigamon has served more than 4,000 customers worldwide, including over 80 percent of Fortune 100 enterprises, 9 of the 10 largest mobile network providers, and hundreds of governments and educational organizations.

The Customer Success Engineer (CSE) is a highly technical, customer-facing role within our Customer Success organization that bridges technical credibility with strategic customer engagement. You will act as a trusted technical advisor and partner to customers and internal account teams, helping drive onboarding, adoption, retention, and expansion.



By aligning Gigamon’s technical capabilities to customer business outcomes, you will help customers realize value quickly and navigate complex environments with confidence. This role is focused on technical guidance, cross-functional coordination, and customer advocacy rather than hands-on break-fix or production system administration.
What you’ll do:
- Partner with Customer Success Managers to support onboarding, adoption, retention, and expansion across strategic customer accounts.
- Serve as a trusted technical advisor by explaining architecture, deployment considerations, best practices, and solution value in a clear and accessible way.
- Help customers connect Gigamon technical capabilities to their business outcomes, success criteria, and long-term adoption goals.
- Identify technical risks, adoption blockers, and customer friction points early, and coordinate the right internal resources

📌 Customer Success Engineer (Ciudad de México)
🏢 Gigamon
📍 Ciudad de México