**Customer Service Specialist**
**Schedule**: Monday to Friday, 9:00 am - 6:00 pm
**Responsibilities**:
- Monitor and follow up on general cargo operations, ensuring accuracy, compliance, and timely execution.
- Coordinate with shipping lines to secure bookings, verify schedules, and resolve operational issues.
- Request, track, and confirm payments in internal systems, ensuring timely and accurate processing.
- Maintain close communication with internal and external customers, addressing inquiries and providing updates.
- Prepare, update, and maintain detailed tracking reports in collaboration with customs brokers, customers, and internal teams.
- Support continuous improvement by identifying process gaps and proposing corrective actions.
- Communicate effectively with internal teams (yard, transport, administration) to ensure smooth coordination.
- Share customer requirements with suppliers and monitor their implementation.
- Reconcile accounts with suppliers, verify charges, and follow up on payments.




- Execute additional tasks assigned by leadership with professionalism and accuracy.
**Requirements**:
- Bachelor’s degree in International Business, Logistics, Supply Chain, or related fields.
- 2-3 years of experience in logistics, freight forwarding, or supply chain coordination.
- Strong knowledge of customs processes, shipping documentation, and financial follow-up.
- Proficiency in MS Office (Excel, Word, Outlook).
- Age: 22-45 years.
- Immediate availability (ASAP).
**Offer**:
**Salary**: 20,000 - 26,000 MXN (Gross).
**Meal allowance**: 1,500 MXN.
**Additional benefits**: Company provides mobile phones and computers.
**Contract**: Direct, initial 3 months.
**According to the law.**
Tipo de puesto: Jornada completa
Sueldo: $20,000.00 - $26,000.00 al mes
Idioma:
- Inglés (Deseable)
Lugar de trabajo: Empleo presencial

📌 Customer Service Specialist (Ciudad de México)
🏢 Nirc Consulting
📍 Ciudad de México