**Your Mission**:
At **Innovamat**, we are looking for someone eager to **make a strong impact on our growing Customer Support team in the United States**. Your mission will be to ensure districts receive **outstanding logístical and technical support**, creating a seamless experience with our platforms and services. You’ll be part of shaping **efficient post-sale processes** and driving **client satisfaction** from day one.
**Your Day to Day at Innovamat**:
- **Support districts directly** by addressing issues and questions efficiently, coordinating with Operations, Supply Chain, Tech, and Account Management teams in the US to deliver timely solutions.
- ** Ensure smooth onboarding** of districts, helping them set up and adapt to our digital platforms.
- ** Foster strong client relationships** by being proactive, responsive, and empathetic in every interaction.
- ** Collaborate closely with Account Management in the US** to align customer needs and strengthen long-term partnerships.
- Contribute to building scalable processes that will support our growth across the Americas.
**You Have**:
- **Excellent Spanish/English communication skills**, both spoken and written, with confidence to lead meetings and calls with US clients.
- A strong desire to **learn and grow** in a dynamic, fast-paced environment.
- Ability to **multitask and stay organized**, while being willing to dive into details when needed.




- Strong **interpersonal skills** and a client-focused mindset.
- An **analytical, problem-solving approach**, with creativity to find efficient solutions.
**It Will Be Great If You**:
- Have experience in **customer support** or other client-facing roles.
- Are passionate about **supply chain management** and **educational technology**.
- Enjoy **optimizing processes** and tackling complex challenges.
**What We Offer You**
- Become part of our pioneering team in the US, poised to lead the industry in the near future.
- You will be part of the US Hub based in our Mexico City office, with the opportunity to travel to the US when needed.
- A dynamic, fast-paced learning environment where you'll navigate early-stage market constraints and go above and beyond as part of our supportive, ambitious small team.
- You'll enjoy **additional benefits**, such as a unique work environment with 24 vacation days and an extra week in winter. You'll have medical insurance, access to platforms like GymPass and Terapify. You'll also take part in team-building activities and the amazing annual Innovagala. We're proud to be a Happy at Work company!
**Why Innovamat?**
You’ll join a fast-growing EdTech company on a mission to transform the way math and science are taught worldwide. This is a unique opportunity to **make a direct impact on customer experience in a new market** and play a decisive role in our expansion across the Americas.

📌 Customer Support Specialist (Us Market) (Ciudad de México)
🏢 Innovamat
📍 Ciudad de México