-Job descriptionIf you’re looking for a career where you can make a real impression, join our Integral Service Center (GSC)
- HSBC and discover how valued you’ll be.
We are currently seeking an experienced professional to join our team in the role of
**People Contact Center Specialist**
**Role purpose**
- Use a professional and employee-focused approach to handle inquiries; ensure a quality customer experience by using soft skills and empathy to diffuse difficult situations; ensure excellent verbal and written communication skills are exercised at all times
- Handle multi-country and multi-product inquiries with accuracy and confidence
- Help customers navigate through Tier 0 (self-service) tools and functionality
- Understand scope of services and escalate to tier 2 when appropriate
**Main activities**:
- Use a professional and employee-focused approach to handle inquiries; ensure a quality customer experience by using soft skills and empathy to diffuse difficult situations; ensure excellent verbal and written communication skills are exercised at all times
- Handle multi-country and multi-product inquiries with accuracy and confidence
- Help customers navigate through Tier 0 (self-service) tools and functionality
- Understand scope of services and escalate to tier 2 when appropriate
Requirements- Demonstrate a consultative approach and build effective relationships with peers and other HR professionals




- Act as a role model for HSBC values and demonstrate the highest level of personal and ethical behavior
- Seek feedback from customers and stakeholders on a regular basis in order to develop more effective solutions
- Mentor new joiners
**What additional skills will be good to have?**
- 2+ years customer service and/or call center experience
- 1+ years Human Resources Contact Center experience or equivalent is an advantage but not required
- Must be proficient in language(s) required by the process
- Open to working flexible shifting schedules
- Must be customer focused and have the ability to thrive in a team environment seeking feedback and open to development
- Ability to work in a high-volume, fast paced environment is required
- Peoplesoft experience preferred
- ** Excellent verbal and written communication skills**
**Desirable**
- Financial Services (or Professional Services) background
- Experience of managing the people aspects of change programmes.
- You’ll achieve more when you join HSBC!_
At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care
**Issued by HSBC Electronic Data Processing (México) Private LTD

📌 People Contact Support Specialist (Azcapotzalco)
🏢 Hsbc
📍 Azcapotzalco