We are seeking a Bilingual Call Center Collections Specialist to join our dynamic team starting September 22. You’ll be responsible for managing a high-volume portfolio of auto loans, primarily serving clients in the U.S.Mexico border region. This is a soft collections role focused on customer engagement, payment solutions, and credit protection.
You’ll work with a supportive team using tools like NLS (Nortridge Loan System), NICE, CS1 Expert, Outlook, Teams, and Excel to deliver a best-in-class experience while helping clients stay on track with their payments.
**Key Responsibilities**
- Contact borrowers to resolve past-due accounts with empathy and professionalism.
- Offer tailored solutions such as forbearance, deferments, or modified payment plans.
- Maintain accurate and up-to-date borrower records in NLS and internal systems.
- Meet and exceed performance metrics (e.g., QA, PTP/hour, conversion rate).




- Protect consumer data and comply with all regulatory and internal standards.
- Collaborate with internal teams and escalate issues when necessary.
- Handle sensitive situations with discretion and care.
**Requirements**:
- High School Diploma or equivalent.
- Minimum 6 months of call center experience in collections or customer service.
- Fluent in Spanish and English (written and spoken).
- Strong computer skills (35 WPM, Microsoft Office, internet browsers).
- Excellent communication, active listening, and problem-solving skills.
- Ability to adapt to changing processes and work in a fast-paced environment.
- Team-oriented with a customer-first mindset.
**Preferred Experience**
- Familiarity with auto, truck, boat, or motorcycle loans.

📌 Collections Agent (Tijuana)
🏢 North American Production Sharing
📍 Tijuana