**Engineer - Unified Communications Technical Analyst**
Our culture believes in **_POWERING YOUR POTENTIAL_**. We provide general opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what **_#LifeAtCummins_** is all about.
We are looking for a talented E **ngineer - Unified Communications Technical Analyst** to join our team specializing in **Information Technology** for our **CUMMINS** in **Cienega de Flores, N.L.**
**Job Summary**:
**Key Responsibilities**:
- Provide technical analysis, configuration, and support in the administration of Unified Communications and Collaboration systems in digital workplace platforms.
- Translate business and user requirements into robust technical solutions in alignment with Cummins IT architecture standards.
- Collaborate with infrastructure teams and external service providers to ensure smooth implementation and maintenance of communication platforms.
- Serve as an escalation point for complex technical issues, for moderate to difficult problems and create self-help documentation and training materials for end users
- Administer, configure, optimize and perform ongoing assessments of our strategic direction on platforms comparison such as Microsoft 365 (Teams, SharePoint, Outlook), Zoom Workplace (Phone, Rooms, Webinars), and telephony infrastructure.
- Develop and maintain technical documentation,



runbooks, and user-facing support materials.
- Evaluate new features, conduct pilot testing, and propose integration of emerging communication technologies.
- Implement governance and compliance policies, ensuring alignment with security and privacy regulations.
- Lead the analysis of system usage data to identify trends, produce reports, and recommend enhancements.
- Lead or contribute to monitoring and alerting setup to proactively manage service availability and user experience.
**Qualifications**
- Hands-on experience with **Unified Communications as a Service (UCaaS)** tools and telephony (VoIP) infrastructure.
- Familiarity with **cloud-based platform integration**, identity/access management, and network dependencies related to collaboration tools.
- Basic to intermediate knowledge of Network Management
- Comfortable managing **technical escalations** and supporting cross-functional teams in a fast-paced, global environment.
- Demonstrated ability to stay ahead of **technology trends** and drive platform modernization initiatives.
**Responsibilities**
**Core Competencies**:
- **Solution Validation Testing**:



Execute test strategies and validate deployments to ensure readiness and functionality.
- **Data Analysis & Reporting**: Analyze license usage, platform adoption, and user access to support informed decision-making.
- **Systems Thinking & Technical Risk Management**: Understand how systems interrelate and proactively mitigate technical risks.
- **Requirements Engineering**: Proficiency in gathering, analyzing, and managing system requirements to ensure they meet business needs
- **Monitoring & Automation**: Collaborate on implementing automated systems for proactive detection and alerting.
- **Strong communication and interpersonal skills: with a proven ability to work independently or collaboratively, consistently delivering high-performance outcomes and ensuring user satisfaction.**
**Education, Licenses, Certifications**:
- Bachelor’s degree (or equivalent) in **Computer Science, Information Technology, Business**, or a related field required.
- Additional certifications in Microsoft, Zoom, or Unified Communications platforms are a plus
**Experience**:
- **1-5 years** of relevant professional experience supporting or implementing enterprise-level communication and collaboration platforms.
- Proven experience in Microsoft 365 and Zoom platform administration, system integration, and user support.
**Job** Systems/Information Technology
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Exempt - Experienced
**Min Salary** $ .6
**Max Salary** $ .4
**ReqID**
**Relocation Package** No

📌 Engineer - Unified Communications Technical Analyst (La Cienega)
🏢 Cummins
📍 La Cienega