remote type
- Onsite
- locations
- Cuajimalpa de Morelos, CDMX
- time type
- Full time
- posted on
- Posted Today
- time left to apply
- End Date: September 18, 2025 (7 days left to apply)
- job requisition id
- DT-15393
- We are Daimler Financial Services Mexico, a branch of the Daimler Trucks group, and we offer financial solutions that adapt to the needs of our distributors, clients, and market.
With over 25 years in Mexico, we have focused on building an excellent reputation of service; and to achieve that, we have relied on technological innovation, digital evolution, and a customer-oriented approach.
We are committed to offering excellent financial services that give value to our trademarks, distributors, clients, collaborators, and all our community where we live and work.
ART & Titles Supervisor
ART and Titles Supervisor
Purpose:
ART and Titles is responsible for the strategy of the DTFS Accounts Reconciliation and Title Administration leaders and agents to provide first class service to our small business, national, specialty equipment, fleet, and brand partner customers. This role will provide leadership and motivate the teams to exceed service levels that promote increased CSI/DSI scores and foster an environment of excellence. Responsible for all aspects of timely and accurate posting of customer payments via all payment channels and, when applicable, the release of the security interest (title) to the appropriate parties. In addition, this role is accountable for providing oversight to all title administration functions and vendors for the purpose of ensuring DTFS’ security interest is guaranteed in all assets financed to mitigate risk of loss for non-perfection. This role will have the unique opportunity to participate in and drive the renovation of all title/security interest processing for DTFS.




- Activities:
- Strategy: Develop and execute a realistic and comprehensive strategy for areas of responsibility. This includes workflow design, staffing, scheduling, and assigning workload as necessary. Identify opportunities for improvement to processes/services and collaborate with business partners across the organization to drive strategic changes forward. Ensure alignment with the organizations DE&I; initiatives, Engage Surveys, and digitalization strategies. Represent team and department interests on applicable strategic initiatives. Drive the renovation of title and security interest processing for the DTFS portfolio.
- Personnel Management: Handle all aspects of personnel management including talent selection, training, communication of expectations, coaching and developing employees; monitoring, appraising, and reviewing job performance.
- Daily Operations: Responsible for establishing the strategy for meeting operational goals and using KPIs to monitor and manage performance. Handle escalated issues as they arise and provide guidance on appropriate steps to resolve. Identify and communicate risks to the leadership team and develop remediation plans when necessary. Communicate key performance information to the leadership team and ensure adherence to compliance standards as related to documented policies and procedures and process flows
- Vendor Relations:



Responsible for maintaining and managing all vendor relationships for the Client Services’ Title Administration and Account Reconciliation areas. This includes monitoring vendor performance to ensure adherence to agreed upon service levels and overseeing ongoing due diligence to ensure vendors’ adherence to regulatory laws.
- Experience:
- 2-4 years of experience in a supervisory or team-lead role within a fast-paced internal service or operations environment.
- Skills:
- Microsoft Office Suite: Excel, PowerPoint, Outlook
- Power BI (desirable)
- Analysis and strategizing capabilities
- Soft skills:
- Management and development of teams
- Customer Focus
- Flexibility and Adapting to Change
- Open Communications
- Conflict Management
- Knowledge
- Bachelor's degree in business administration, Operations Management or a related field, or equivalent demonstrated experience.
- Fluent proficiency in Spanish and English
- Proficient at interpreting data, identifying trends and driving solutions based on metrics.
- Strong ability to analyze situations, pinpoint obstacles, and implement effective, timely solutions.
- Able to motivate, mentor, and hold team members accountable while maintaining a supportive environment.
- Capable of balancing competing priorities, adapting to change and optimizing team workload.
- Diversity allows us to employ people with different experiences, abilities and points of view, and that is what enhances our culture and brings us to the forefront among the top general companies.
At Daimler Financial Services, we value the diversity between our employees.
In order to enrich the culture, acknowledges the importance of including people with different points of view and lifestyles into our company. When we select o

📌 Art & Titles Supervisor (Cuajimalpa de Morelos)
🏢 Daimler Truck North America
📍 Cuajimalpa de Morelos