**_Ready to shape the future of work?_**
**_ At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s _**_AI Gigafactory_**_, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help general enterprises work smarter, grow faster, and transform at scale. From large-scale models to _**_agentic AI_**_, our breakthrough solutions tackle companies’ most complex challenges._**
**_ If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment._**
**_ In this role, provides customer support by resolving inquiries, complaints, and requests._**
**_Aims to ensure a satisfactory experience and maintain customer loyalty._**
**_ _**
**_Responsibilities_**:
- **_Daily basis take customer service phone calls_**:
- **_Ability to multitask and navigate in various programs_**:
- **_Professional skills on the phone Ability to foresee problems & communicate to management._**:
- **_Follow schedule adherence_**:
- **_Meet quality and production goals establish by process_**:
- **_Positive attitude towards process changes_**:
- **_Manage time effectively and be a team player with others_**
**_ Qualifications we seek in you!_**:**_ Minimum Qualifications_**
- **_High School degree diploma_**:
- **_Advanced English level_**:
- **_Full shift availability_**
**_ _**
**_Preferred Qualifications/ Skills_**
- **_Skills Call center experience_**:
- **_Insurance campaigns experience_**




**_ Why join Genpact?_**
**_ Be a transformation leader_**_ - Work at the cutting edge of AI, automation, and digital innovation_**
**_ Make an impact_**_ - Drive change for global enterprises and solve business challenges that matter_**
**_ Accelerate your career_**_ - Get hands-on experience, mentorship, and continuous learning opportunities_**
**_ Work with the best_**_ - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day_**
**_ Thrive in a values-driven culture_**_ - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress_**
**_ Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up._**
**_ Let’s build tomorrow together._**
**_ Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation._**
**_
Job_**_Process Developer_
**_ Primary Location_**_Mexico-Zapopan_
**_ Schedule_**_Full-time_
**_ Education Level_**_High School Diploma/GED_
**_ Job Posting_**_Sep 10, 2025, 1:51:04 PM_
**_ Unposting Date_**_Nov 10, 2025, 12:29:00 PM_
- Master Skills List_Operations_
- Job Category_Full Time_

📌 Process Developer - Customer Care (Zapopan)
🏢 Genpact
📍 Zapopan