remote type
- Onsite
- locations
- Cuajimalpa de Morelos, CDMX
- time type
- Full time
- posted on
- Posted Today
- time left to apply
- End Date: September 18, 2025 (7 days left to apply)
- job requisition id
- DT-15396
- We are Daimler Financial Services Mexico, a branch of the Daimler Trucks group, and we offer financial solutions that adapt to the needs of our distributors, clients, and market.
With over 25 years in Mexico, we have focused on building an excellent reputation of service; and to achieve that, we have relied on technological innovation, digital evolution, and a customer-oriented approach.
We are committed to offering excellent financial services that give value to our trademarks, distributors, clients, collaborators, and all our community where we live and work.
Operations Tem Lead
Operations Team Lead
Purpose:
Enhance the quality strategies, training initiatives, and compliance efforts within the NASC Operations department. Aim to optimize service quality by evaluating internal/external interactions and offering ongoing feedback to both management and team members. Address the training requirements of the department by creating and delivering training materials in collaboration with Operations Leaders. Contribute to the compliance program by performing internal assessments of established procedures.
- Activities:
- Daily Operations - Manage the daily activities, schedules, and goal / performance operational objectives of the team specific to a given functional area. Evaluate business metrics and agent performance to identify areas of deficiencies and address such items with a customized solution. Monitor team members to ensure quality and performance expectations are met. Lead team in providing quality service to internal or external customers.



Work closely with other department Team Leaders to ensure smooth operation of the department, escalating issues when necessary, providing feedback on process opportunities.
- Audit Support - Provide support for internal and external audit evidence requests such as Corporate Audit, Risk Review, CFPB, ABS, KPMG and State exams. Conduct external vendor audits.
- Compliance Program Governance - Maintain internal assessment requirements and track completion of assessments and remediation action items.
- Coaching and Development - Provide leadership and employee development through coaching, huddles, side-by-side assistance and training. Execute management activities, including but not limited to, performance appraisals, interviews and talent selection, productivity monitoring, developmental discussions, and disciplinary actions. Provide reward and recognition to employees. Ensure the technical training and development of team members. Provide one-on-one performance feedback on a regular basis, as well as semi-annual performance reviews.
- Communication - Provide regular proactive updates to direct manager and Operations Manager regarding compliance findings, business process issues, personnel issues, developmental opportunities within the team, and status of process changes being implemented, etc.
- Experience:
- 2-4 years of experience in a supervisory or team-lead role within a fast-paced internal service or operations environment.
- Skills:




- Microsoft Office Suite: Excel, PowerPoint, Outlook
- Power BI (desirable)
- Analysis and strategizing capabilities
- Soft skills:
- Management and development of teams
- Customer Focus
- Flexibility and Adapting to Change
- Open Communications
- Conflict Management
- Knowledge
- Bachelor's degree in business administration, Operations Management or a related field, or equivalent demonstrated experience.
- Fluent proficiency in Spanish and English
- Proficient at interpreting data, identifying trends and driving solutions based on metrics.
- Strong ability to analyze situations, pinpoint obstacles, and implement effective, timely solutions.
- Able to motivate, mentor, and hold team members accountable while maintaining a supportive environment.
- Capable of balancing competing priorities, adapting to change and optimizing team workload.
- Diversity allows us to employ people with different experiences, abilities and points of view, and that is what enhances our culture and brings us to the forefront among the top integral companies.
At Daimler Financial Services, we value the diversity between our employees.
In order to enrich the culture, acknowledges the importance of including people with different points of view and lifestyles into our company. When we select our talent, we focus on abilities; we do not discriminate based on ethnicity, nationality, gender, race, age, disability, social condition, health, religion, immigrant status, opinions, sexual orientation, gender identity or gender expression, marital status, university or appearance. Diversity allows us to employ people with different experiences, abilities and points of view, and that is what enhances our culture and brings us to the forefront

📌 Operations Tem Lead (Cuajimalpa de Morelos)
🏢 Daimler Truck North America
📍 Cuajimalpa de Morelos