Who We Are
The Role
What You’ll Do
- Responsible for understanding and managing a subset of customer accounts
- Responsible for Customer Retention by fostering customer relationships and driving customer loyalty.
- Engage in active listening to promptly answer customer queries and concerns
- Work closely with the account manager to compose joint success plans with customers outlining their objectives, timelines and effectively removing any barriers to achieving business value
- Deeply understand the Omnitracs platform’s capabilities and explain them to businesses of all types - long haul transportation, last mite, ready-mix and more
- Manage customer cases to completion as escalated by the customer or internal Omnitracs teams
- Act as an escalation point for the Customer success front line of support
- Take impeccable notes and stay organized through the CRM to manage all accounts.
- Mitigate escalations and resolve customer issues.
- Guide users through navigating the company site or using products and services
- Be an advocate for the customer, be the voice of the customer
- Hold and lead recurrent customer business meetings
- Interact with other departments to resolve customer related matters
- Continued Development
- Learn Industry News, ELD Mandates, Issues Related to Transportation and Updates to Omnitracs Products and Services.
- Ensure team goals, team KPIs, and deadlines are met
- Perform other duties and responsibilities as assigned
What You’ll Bring
- Experience working in a Customer Success environment
- Familiar with DOT/FMCSA/CSA Regulations a plus
- Results-oriented with strong problem




- solving skills
- Exceptional customer facing customer skills, the ability to quickly understand customer needs
- Team-oriented and able to build and maintain strong inter-team and inter-departmental relationships
- Excellent verbal and written English communication skills
- Excellent presentation skills
- Excellent consultative skills
- Ability to work independently with mínimal direction
- Ability to address and resolve customer issues independently
- Ability to prioritize projects and escalate issues to the appropriate parties as necessary
- Excellent organizational/multi-tasking and time management skills
- Intermediate to advance understanding of Salesforce, Five9 a plus
- Willingness to learn and use coaching feedback to improve.
- Strong Relationship (trust) Building skills
- French speaker a plus
**Qualifications**:
EDUCATION: Bachelor’s degree or equivalent work experience and technical certifications
EXPERIENCE: 3+ years of experience in customer success, account management, sales, or consulting
- It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or _exhaustive._ The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs._

📌 Inside Customer Success Representative (Ciudad de México)
🏢 Solera
📍 Ciudad de México