**Engagement Specialist**
**About Us**
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
**Key Responsibilities**:
**Employee Engagement & Culture**
- Plan, organize, and execute engagement activities (virtual and onsite) to drive morale, collaboration, and team spirit across the organization.
- Support the creation and implementation of recognition programs to celebrate employee achievements and milestones.
- Monitor employee sentiment through surveys, focus groups, and feedback channels, and recommend action plans.
**Communication & Employee Relations**
- Serve as a point of contact for employee engagement matters, ensuring concerns and suggestions are addressed timely.
- Collaborate with HR and Operations leaders to communicate company initiatives, policies, and updates effectively.
- Support initiatives that foster diversity, equity, and inclusion within the BPO workplace.
**Retention & Development Support**
- Assist in developing strategies to improve employee retention, with special focus on high-turnover roles.
- Support career development programs, wellness initiatives, and learning activities that contribute to employee growth and satisfaction.
**Data & Reporting**
- Track and analyze engagement metrics (participation rates, survey results, attrition data,



etc.).
- Provide regular reports and insights to management with recommendations for improvements.
- Maintain accurate documentation of engagement initiatives, participation, and outcomes.
**Qualifications**
- Bachelor’s degree in Human Resources, Psychology, Communications, Business Administration, or related field.
- 2+ years of experience in HR, employee engagement, or similar roles (preferably in a BPO or fast-paced service industry).
- Strong interpersonal, communication, and event management skills.
- Ability to manage multiple initiatives simultaneously in a high-pressure environment.
- Knowledge of employee engagement best practices and familiarity with HRIS/engagement tools is a plus.
**Key Competencies**
- Strong relationship-building and collaboration skills.
- Creativity and innovation in designing engagement activities.
- Analytical skills to interpret employee feedback and data.
- Conflict resolution and problem-solving ability.
- Proactive, energetic, and adaptable in a dynamic BPO environment.
**We Offer**:
- 17,000MXN gross
- Work from home (within Guadalajara's Metropolitan Zone)
- Food vouchers
- Law benefits
- Major Health Care Insurance
Tipo de puesto: Jornada completa
Sueldo: $17,000.00 al mes
Beneficios:
- Descuentos y precios preferenciales
- Programa de referidos
- Seguro de gastos médicos mayores
- Trabajo desde casa
Pregunta(s) de postulación:
- Vives Actualmente en la Zona Metropolitana de Guadalajara?
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: remoto híbrido en 45110, Villa la Cima, Jal.

📌 Engagement Specialist (La Cima)
🏢 Helpware
📍 La Cima