Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable biosimilar and generic medicines. As we move forward on this new and ambitious path, unique opportunities will arise, both professionally and personally. Join us—the future is in our hands!
Major accountabilities
- Responsible for supporting sales representatives and channel partners in processing orders / returns; providing metrics/ reports to Sales team and also engaging HCPs for expense payout.
- Receive and issue calls to provide a nearby service and customer resolution through personalized follow-up.
- Advice and provide information on the company's value proposition, regarding products, commercial conditions and added value.
- Track orders, as well as resolve customer doubts about products, prices, delivery, availability and features.
Record and analyze all the information to help better customer knowledge and enhance customer experience -Collaborate with Customer Care Manager and Customer Care Process
Assurance Lead exchanging information as a development strategy of business and marketing.
- Provide feedback on the efficiency of oriented processes to improve the customer experience.
**Job Description**:
**Key performance indicators**:
- Full compliance with required standards and policies (Sandoz Financial Control Framework controls)



- Compliance with order management deadlines - Process performance (e.g. order confirmation, confirm dates in the past) - End-users trained according to the agreed training plan
**Minimum Requirements**:
**Work Experience**:
- Operations Management and Execution.
**Skills**:
- Affiliate Marketing.
- Auditing.
- Calls Handling.
- Computer Programming.
- Conflict Resolution.
- Customer Care.
- Customer Requirements.
- Customer Service.
- Databases.
- Installations (Computer Programs).
- Microsoft Access.
- Ontology.
- Order Management.
- Physics.
- Relationship Building.
- Sales Support.
- Sap Erp.
- Scheduler.
**Languages**:
- English.
**Why Sandoz?**
Generic and biosimilar medicines are the backbone of the integral pharmaceutical industry. Sandoz, a leader in this sector, provided more than 900 million treatments to patients in over 100 countries in 2024. And while we are proud of this achievement, we aspire to do even more! Through investments in new development capabilities, production facilities, acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients access high-quality, affordable medicines in a sustainable way.
**Commitment To Diversity And Inclusion**
We are committed to creating an exceptional and inclusive work environment and diverse teams that represent the patients and communities we serve.

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