We are seeking a **Renewal Specialist** to manage, optimize, and process the renewal lifecycle for our customers. This role is critical in ensuring high retention rates, minimizing churn, and securing long-term customer relationships. The Renewal Specialist will work closely with Customer Success, Sales, and Finance teams to execute renewal strategies, process renewal contracts, and drive seamless customer experiences.
**How you'll add value**:
- Own and manage the **end-to-end renewal process**, ensuring timely execution and high retention rates.
- ** Process renewal contracts**, including pricing adjustments, term updates, and necessary approvals.
- Engage proactively with Customer Success Managers (CSMs) to discuss upcoming renewals, address concerns, and identify opportunities for expansion.
- Partner with Sales and teams to identify upsell and cross-sell opportunities.
- Work with Finance and Legal teams to ensure accuracy in renewal agreements, billing, and compliance.
- Track and report on renewal pipeline, forecast retention rates,



and provide insights on customer trends.
- Identify risks to renewals and implement strategies to mitigate potential churn.
- Educate customers on the value of our products and services to reinforce long-term partnerships.
- Maintain accurate records of renewal activities in CRM and ERP tools (e.g., Salesforce, CPQ systems, Intacct).
**What you'll need to be successful in this role**:
- 2+ years of experience in a customer-facing role, preferably in SaaS renewals, account management, or customer success.
- Strong experience **processing renewals and contract amendments**, including pricing adjustments and approvals.
- Proficiency in CRM and contract management tools (Salesforce, CPQ, etc.).
- Excellent attention to detail and ability to manage multiple renewal cycles simultaneously.
- Analytical mindset with the ability to track and report on key retention and renewal metrics.

📌 Renewal Specialist (Ciudad de México)
🏢 Restaurant365
📍 Ciudad de México