**Travel Operations & Customer Experience Coordinator**:
- Vibe Adventures - Mexico City (Remote/Hybrid)_
**About Us**
Vibe Adventures is a Mexico City-based travel startup that creates and operates unique cultural and adventure experiences across Mexico and beyond. We’re passionate about making travel easier, more exciting, and more accessible — and we’re looking for someone who shares that vision.
**The Role**
We are seeking a motivated, detail-oriented, and people-focused teammate to support our reservations, logistics, and customer experience operations. This position is adecuado for someone who loves travel, enjoys problem-solving, and wants to grow in international tourism.
**What You’ll Do**
- Manage and process reservations with accuracy and care
- Communicate daily with customers, local partners, and suppliers
- Support the design of new tours and improvements to existing ones
- Ensure smooth logistics for ongoing operations
- Provide customer support and resolve issues quickly and professionally
**What We’re Looking For**
- **Personal skills**: detail-oriented, communicative, proactive, independent, responsible, and motivated to contribute to company growth; able to stay focused, punctual, and results-driven.
- **Technical skills**: strong English proficiency (80%+ written and spoken), Google Workspace (Docs, Sheets, Slides), CRM tools, and online booking platforms; customer support and problem-solving skills; passion for or knowledge of Mexican history and culture.
- **Experience**: prior work in travel, customer service, or operations is a plus but not required — we value attitude and willingness to learn.
**What We Offer**




- Monthly compensation**:11,000 MXN net** (~35 h/week) under _contrato de prestación de servicios_ (3-month contract with potential long-term extension)
- Remote-friendly role with flexible working hours
- Team incentive trips and opportunities to experience our tours firsthand
- Collaborative, creative, and informal work environment
- Growth opportunities, including a path toward long-term career development in tourism
**Start Date**
October 2025
If this sounds like the right fit for you, please send us your CV and a short note in English about why you’re interested in joining Vibe Adventures.
**Job Types**: Part-time, Temporary, Contract
Contract length: 3 months
Pay: $11,000.00 per month
Application Question(s):
- Why would you like to get this job? (please give an open answer)
- What are your top KPIs for measuring digital marketing success, and how have you used them to improve one of the recent campaigns?
- What key SEO metrics do you focus on, and how do you measure SEO success?
- What is your daily availability? E.g., Monday (9 am - 1 pm), Tuesday (1 pm - 6 pm), etc.
- Self-evaluate your knowledge and experience with Google Analytics on a scale of 1 to 10 (10 being the highest). Why did you choose this rating?
- Self-evaluate your knowledge and experience with Google Ads on a scale of 1 to 10 (10 being the highest). Why did you choose this rating?
- Self-evaluate your knowledge and experience with data analysis on a scale of 1 to 10 (10 being the highest). Why did you choose this rating?
- How do you ensure ROI in paid campaigns (Google Ads, Meta Ads)? Can you share any recent example?
Work Location: Remote

📌 Travel Operations & Customer Experience Coordinator (México)
🏢 Vibe Adventures
📍 México