Job Overview:

Are you a bilingual professional driven by empathy, eager to step into a rewarding career where you can truly advocate for people in need?

Our firm is seeking a warm, highly motivated individual who is fluent inEnglish and Spanishto train and develop into aPersonal Injury Claims Case Manager.We don't believe in tossing you into the deep end on Day One; instead, we provide structured mentorship to help you master foundational pre-suit work before you take full ownership of your own caseload.Prior personal injury experience is a plus, but we care far more about your intelligence, warmth, initiative, and dedication to customer service.Ultimately, we can teach personal injurywe cant teach someone to care. If you want to learn the work, love the clients, own the cases, and grow with our firm, this is the team for you.

Schedule:

Monday - Friday, 9:00 AM - 5:00 PM EST, with 1 hour unpaid break (40 work hours per week)

Responsibilities:

- During the initial training phase, you will work closely with the team to learn:
- How a personal injury claim progresses from intake through settlement
- Case file organization and documentation
- Medical records and billing requests
- Medical treatment tracking and follow-up
- Insurance claims, coverage, and communications
- Client communication and documentation
- Provider and adjuster follow-up
- Identification of treatment gaps and case-development issues
- Preparation of correspondence and demand-related documentation
- Firm procedures, deadlines, and case management systems
- How to recognize when an issue requires attorney involvement

- Once fully trained, you will be expected to take ownership of a pre-suit personal injury caseload and serve as one of the client's primary relationships with the firm:

- Developing strong, trusting relationships with clients throughout the pre-suit process
- Maintaining proactive and consistent client communication
- Keeping clients informed about their cases and helping them understand what happens next
- Monitoring medical treatment and identifying gaps, outstanding referrals, scheduling problems, or other issues requiring attention




- Communicating persistently with medical providers, insurance adjusters, and other third parties
- Obtaining and organizing medical records, bills, reports, insurance information, and supporting documentation
- Maintaining accurate, complete, and audit-ready case files
- Tracking deadlines, treatment, records requests, insurance disclosures, demands, offers, and other case milestones
- Identifying bottlenecks and proactively moving cases forward
- Assisting with the development and preparation of settlement demands
- Developing strong negotiation skills and, with appropriate training and attorney supervision, negotiating claims with insurance adjusters
- Recognizing and promptly escalating liability, coverage, medical, client, or legal issues requiring attorney attention
- Working closely with attorneys to strategically develop cases and maximize client outcomes

Requirements:

- Fluency in English and Spanish, written and verbal
- Exceptional interpersonal and customer service skills
- Strong organization and attention to detail
- Ability to prioritize multiple responsibilities
- Strong written and verbal communication
- Ability to learn new systems and concepts quickly
- Ability to receive feedback and implement it
- Initiative and willingness to problem-solve independently
- Prior personal injury experience is preferred but not required for an exceptional candidate with the right combination of intelligence, warmth, initiative, customer service, and willingness to learn
- Prior experience in a law firm, medical office, insurance environment, hospitality, or another high-touch customer service position may be beneficial
- Warm and compassionate demeanor with the ability to naturally connect with people
- Customer-service driven approach with a fast-learning and highly responsive mindset




- Proactive, persistent, organized, and detail-oriented work ethic
- High level of accountability and emotional intelligence
- Confident, professional, and motivated to grow into managing a full caseload

Position & Growth Path:

- Initial position focused on learning and mastering pre-suit personal injury fundamentals
- Structured training and increasing responsibility based on demonstrated proficiency
- Expected progression into a Personal Injury Case Manager position
- Long-term opportunity for increased responsibility, compensation growth, and performance-based bonuses
- Progression will depend on demonstrated competency, judgment, reliability, and readiness

Client Philosophy:

Our client provides a high-touch level of service to their clients. Clients should never feel like a file number; they should know who their Case Manager is, trust that their calls will be returned, understand what is happening with their case, and feel confident that someone is actively looking out for them.

That same philosophy applies to negotiation. The strongest advocates know the people they are fighting for. When you understand your client's injuries, struggles, treatment, and story, you are better equipped to advocate for the true value of their claim.

Our client is looking for someone who wants to learn the work, love the clients, own the cases, and grow with the firm.

Independent Contractor Perks:

- Permanent work from home
- Immediate hiring
- Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer:

BruntWork never charges fees for applying or any part of the hiring processit is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email us through the Contact Us form on our official BruntWork website.

📌 Bilingual Personal Injury Claims Case Manager - Pre-Suit (México)
🏢 BruntWork
📍 México