Una oportunidad de crecer con nosotros
¿Disfrutarías trabajar en el acelerado mundo de la tecnología industrial? Si es así, te tenemos una oportunidad sobresaliente para unirte a nuestro Equipo Watlow, donde trabajamos con muchas de las más grandes compañías como líderes en tecnología y soluciones. Estamos generando impactos positivos cada día que nuestras soluciones enriquecen la vida de las personas en todas partes.
Este puesto está localizado en nuestro Campus de Manufactura de Clase Mundial en El Marqués, Querétaro, Mx.
Position Summary
Watlow is seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will provide daily support to customer inquires related to Watlow products and services. You will serve as a key liaison between our customers and internal teams to ensure a positive and professional customer experience aligned with The Watlow Way.
Key Responsibilities
- Respond to customer inquiries and complaints regarding Watlow products and services.
- Investigate and resolve customer issues in a timely and professional manner.
- Create and process orders, standard quotes, credits, and other customer-related transactions.
- Manage order confirmations, changes, or cancellations—may involve accessing customer websites.
- Track shipments, open orders, and rework status as needed.




- Release Manufacturing Orders (MOs), check for material shortages, and coordinate with production teams.
- Collaborate with internal departments to champion customer needs.
- Advocate for the customer within the organization and support root cause analysis efforts.
- Participate in process improvement initiatives and support continuous learning.
- Uphold company policies, procedures, and model Watlow’s values in every interaction.
**Qualifications**:
Bachelor´s degree in related field or technical certification preferred, or 1-5 years of related experience.
Proficiency in English is a MUST.
Strong communication, problem-solving, and interpersonal skills.
Proficient in Microsoft Office
Eagerness to learn, collaborate, and contribute to a positive team environment.
**Prestaciones**: El plan de compensación total Watlow
Tu salud, el bienestar y estabilidad financiera tuyos y de tu familia son una prioridad para nosotros. El plan de compensación total Watlow incluye una compensación competitiva y un abanico de prestaciones y beneficios para mejorar tu carrera:
- Sueldo con pago quincenal.
- Protegido de gastos médicos mayores.
- Seguro dental.
- Seguro visual.
- Fondo de ahorro 13%
- Vales de despensa 10%
- Prima vacacional 50%.
- Prestaciones de ley.

📌 Customer Service Representative (Santiago de Querétaro)
🏢 Watlow Electric Manufacturing
📍 Santiago de Querétaro