Especialista en Procesos de Soporte de RH
**Location**: Mexico, city
**Educational Requirements & Skills**
- Graduate - BA or equivalent.
- Proficiency in handling standard HR queries, familiarity with HR systems (e.g., Workday, ServiceNow), and ability to use available tools (preferably Chat tools) for quick triage.
- 3-5 years HR experience / HR helpdesk / query resolution
- Spanish + English
Good to have
- Knowledge/understanding of HR policies across all business formats
- Experience specific to Hire to retire process for Global (US, EMEA, APAC) clients will be added advantage.
**Key Responsibilities**:
- Handle high volumes of routine HR queries (e.g., pay, benefits, leave) using templates and knowledge base articles.
- Adhere to the existing policies of the client with regards to releasing specific information and resolution of inquiries and complaints




- Duly fill-out tracking systems & forms as needed/required regarding case history
- Identify complex issues and escalate to Tier 2/3 teams (e.g., HRIS, payroll) for resolution.
- Use platforms like Workday and ServiceNow; promote self-service tools and AI chatbots for routine tasks.
- Provide phone support in multiple languages using real-time translation to ensure accessibility for all employees.
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Sueldo: $23,300.00 - $24,800.00 al mes
Beneficios:
- Confiable de gastos médicos mayores
- Seguro de vida
- Vales de despensa
Lugar de trabajo: remoto híbrido en 03940 Ciudad de México, Ciudad de México

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