**About Delinea**:
Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.
We’re thrilled to announce the opening of our new office in Mexico City as part of our continued integral expansion. This new location not only supports our growing customer base but also opens up new opportunities for innovation and collaboration. Join us and help shape the culture, impact, and success of our Mexico team from day one!
This position will work **hybrid, 3 days per week**in our Mexico City - **Reforma**office.
**Summary**:
**What You'll Do**:
- Manage a portfolio of Customer accounts, prioritizing collection efforts based on a combination of size of outstanding balance and aging status of the account.
- Research and resolve payment discrepancies and billing disputes by collaborating with internal departments, such as sales, order management, and customer service.
- Escalate accounts with unresolved payment issues to management or legal teams when necessary.
- Monitor customer credit risk for customers with sizeable outstanding balances and/or who are paying outside of agreed payment terms.
**What You'll Bring**:
- 3+ years of B2B collections or accounts receivable experience.
- Proactive approach and a strong sense of ownership to collections.
- Strong verbal and written communication skills with professional telephone manner.
- Strong communication, negotiation, and customer service skills.
- High level of organization and attention to detail, with the ability to manage a large number of accounts and prioritize tasks effectively.
- Ability to work independently and collaboratively with cross-functional teams.




- High school diploma or equivalent required; a degree in accounting, or a related field is a plus.
- Proficiency in Excel. Proficiency with ERP/CRM or accounting systems (NetSuite, Salesforce, or similar). Past experience working within a Collections Tool/System is a plus.
- Comfortable working with financial data and reporting tools.
**Why work at Delinea?**
- We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities.
- We invest in people who are smart, self-motivated, and collaborative.
- What we offer in return is meaningful work, a culture of innovation and great career progression.
**At Delinea, our core values are STRONG and guide our behaviors and success**:
- Spirited - We bring energy and passion to everything we do
- Trust - We act with integrity and deliver on our commitments
- Respect - We listen, value different perspectives, and work as one team
- Ownership - We take initiative and follow through
- Nimble - We adapt quickly in a fast-changing environment
- Global - We embrace diverse people and ideas to drive better outcomes
We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.
We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.
- Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws._

📌 Collections Analyst (Ciudad de México)
🏢 Delinea
📍 Ciudad de México