**CUSTOMER SERVICES (FORD)**
Location Irapuato, Mexico
FORVIA HELLA is a listed international automotive supplier. As a company of the FORVIA Group, FORVIA HELLA stands for high-performance lighting technology and vehicle electronics and, with the Lifecycle Solutions Business Group, also covers a broad service and product portfolio for the spare parts and workshop business as well as for manufacturers of special vehicles. With currently around 36,500 employees at over 125 locations, the Company is active worldwide and generated adjusted sales of €8.1 billion in fiscal year 2024.
**YOUR TASKS**
**General Job Title**
Logistics Specialist (Sales Scheduling) II
**Job No.**
LP1809
**Job Objective**
Acting as an interface between internal and external customers, and all respective Planning Logistics staff at
plant. Responsible to ensure customer requirements are well understood and followed, and to communicate,
and negotiate with customers regarding operational objectives and/or constraints
Ensuring one face to the customer, since customer demand is received within plant until final product is delivered
to customer facilities
Improving delivery service level constantly while optimizing logistics costs
Supporting the training of other Sales Planners in performing their daily, weekly and monthly tasks, and support
them within escalations, system settings and communication to customers. Guarantee correct master data and
system settings, and trigger constant process improvements
Supporting to ensure corporate guidelines as well as national and international law, regarding processing internal
and external customer orders and initiating their deliveries
**Duties and Responsibilities**
**A Sales Scheduling**
1 Processing complex external and internal customer orders through the whole process chain, as well as




monitoring Kanban control loops to the customer, or controlling consignment movements
2 Supporting to ensure complex customer orders to be delivered to the customer, by setting daily, weekly
and monthly priorities for production planning in cooperation with internal positions impacting the
production plan. Raising awareness for customer call-off fluctuations and demand de
- or increases
effecting production
3 Ensuring customer satisfaction by communicating appropriately about delivery dates, current supply
situation, constraints, complaints, damages, or changes within drawing status
4 Clarifying root causes for delivery delays and communication of adapted delivery schedule to customer.
Joining customer visits for any operational clarifications
5 Clarifying root causes for inventory level differences in cooperation with responsible persons
6 Improving planning quality at plant by analyzing slow sellers and bottleneck devices and share information
with local planning team for optimization measures
7 Determining, entering and managing IT-based master data for area of responsibility
8 Actively checking customer portals for new logistics requirements, customer performance evaluations and
logístical claims, and trigger necessary actions
9 Contributing to achieve planned finished goods stock level for complex running projects, as well as
complex ramp-ups, phase-outs, relocations, and ECNs. Supporting also long-term demand planning &




capacity planning by informing proactively all internal planning positions relevant about customer
requirement changes
10 Supporting the determination of minimum or maximum order quantities of incoming parts, forming costeffective
batch sizes of components and finished goods
11 Improving delivery service level constantly, by optimizing logistics costs
12 Training other Sales Planners in performing their daily, weekly and monthly tasks, and support them within
escalations, system settings and communication to customers. Guarantee correct master data and system
settings, and trigger constant process improvements
13 Supporting to ensure corporate guidelines as well as national and international law, regarding processing
internal and external customer orders and initiating their deliveries
14 Supporting to ensure one face to the customer, from the point the customer demand is received until the
final product is delivered to customer facilities
15 Training of new Sales Planners regarding all daily, weekly, and monthly tasks. Regular training & refresh
of knowledge in sales planning team, and granting first level support for any questions
16 Maintaining plant & shipping point specific master data
17 Monitoring of system settings and master data, as well as customer delivery service levels for continuous
improvements
18 Aligning and clarifying new system
- and process changes with Regional Logistics, starting of change
requests regarding the need of a system change
19 Supporting Regional Logistics in implementation of ESP-Process
20 Supporting Sales Planner regarding all tax and export relevant topics
**B Project Management / Key User**
1 Management and project lead for complex logistics projects fr

📌 Customer Services (Ford) (Irapuato)
🏢 Hella
📍 Irapuato