**Who We Are**
**Who We Want**
As the MX Afterhours Carrier Representative, you will use your enthusiasm and tracking experience to help deliver premier service to our cross-border department. As we grow, we continue to need individuals who can flourish in a customer service support role. You will be one of the first points of contact for the carrier representative and their carriers doing business with Arrive Logistics, as well as customer-facing representatives within the Mexico team.
**What You’ll Do**:
- Inbound/Outbound calls to drivers and dispatchers with professionalism.
- Inbound calls are required; depending on the company's needs, you will be responsible for assisting certain carrier groups.
- Become knowledgeable in the various visibility tools used by our carrier partners.
- Your first resource for tracking will be phone calls (Inbound/Outbound) or WhatsApp groups. You will also have different tracking tools in case you are unable to get a tracking update by phone, such as “cuenta espejo” and other GPS tracking tools.
- Enter and update information accurately in our tracking software. In which you will be responsible for achieving daily metrics. Expectations will be set by the management team and reviewed regularly.
- Stay up to date and follow the company-wide SOPs and standards set.
- Utilize the tracking board daily for best tracking practices.
- Communicate with internal departments to proactively relay information.
- Ensure that loads are updated on time,



making sure our CS and AH reps are receiving information about their load that will ensure making the set appointment times.
- Manage and communicate appointments and/or crossing documents to ensure shipments are being picked up and delivered on time, while also working to set up proper expectations for transit.
- Exemplify a level of assertiveness to identify issues and solve them.
- All communication related to permissions or any administrative inquiry must be escalated to your team lead/manager.
- Work Schedule Mon-Fri 14:00-20:00 hrs MX Central Time
**Qualifications**:
- College degree preferred
- Ability to work in a fast-paced environment
- Proactiveness
- Must be bilingual in Spanish and English
**The Perks of Working With Us**:
- Take advantage of our benefits, including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans), and more.
- Leave the suit and tie at home; our dress code is casual.
- Enjoy office-wide engagement activities, team events, happy hours, and more!
- Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
- Start your morning with free coffee!
- Maximize your wellness with free counseling sessions through our Employee Assistance Program
- Get paid to work with your friends through our Referral Program!
**Your Arrive Experience**
Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.

📌 Second Shift Mexico Coverage Specialist (Guadalajara)
🏢 Arrive Logistics
📍 Guadalajara