Career Area:Technology, Digital and DataJob Description:Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a general team who cares not just about the work we do - but also about each other.We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities.We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live.Together, we are building a better world, so we can all enjoy living in it.This position provides InSight Platform support to the Solar Turbines Customer Services Organization, Fleet Managers & Solar Customers.Responsible for InSight Connect solutions and to ensure continuous connectivity to InSight Platform.Projects may include establishing and/or to maintaining and troubleshooting existing connectivity.Handling tickets and Managing Lifecycle campaigns.Job Duties/Responsibilities may include but not limited to:- Working closely with Customers, and Solar employees to troubleshoot InSight Connect network and/or other Solar Digital products.
- Providing support & interfacing with internal and external customers to maintain service agreement deliverables for connected equipment.
- Handling communication with fleet managers and customers regarding connectivity issues- Troubleshooting connectivity (and other) issues with or without supervision (depending on complexity).
- Configuring, testing and troubleshooting different types of secure tunnels (IPSec, GRE, WireGuard) that meet defined requirements.
- Troubleshooting various issues within industrial networks and PLC solutions- Collaborating with a team of Network & Systems Engineers to resolve networking issues- Occasional customer site visits to assess and/or deploy Solar equipment on the field.




- Analyzing and understanding network schema that document the complexity of delivered services.
- Employee is also responsible for performing other job duties as assigned by Solar Digital management from time to time.Minimum Qualifications:- Advanced Oral and written communication skills in English.
- Ability to understand technical concepts and solutions, mainly in networking.
- Ability to learn new technologies, concepts, and processes.
- Ability to collaborate and communicate with colleagues and customers in resolving issues.
- Ability to diagnose and troubleshoot production connectivity issues at least on basic level.
- Accountability, planning/organization, and teamwork.Preferred Quilifications:- Bachelor's Degree or relevant experience in Network & Systems engineering.
- Experience with configuring and maintaining network infrastructure.
- Knowledge of Cisco devices (mainly for routing and secure tunneling)- Knowledge of network tunneling IPSec, GRE, WireGuard, crypto map, etc.- Knowledge of Linux operating system- Knowledge of Iptables, tcpdump- Experience with Firewall/Appliance like Palo Alto, Fortinet, Checkpoint, Cisco ASA,- Experience with PLCOther valued Qualifications:- Bachelor's degree in electrical, Electronical or Mechanical engineering.
- Ability and willingness to travel internationally.
- Multiple language capability.
- Passion for technology and an eagerness to contribute to a team-oriented environment.
- Ability to adapt quickly to a complex environment.
- Pro-active thinking - being flexible and creative.
- Self-motivated mentality - individual with passion in latest technology trends.
- Communication skills and the ability to collaborate with other team members.Posting Dates:June 11, **** - June 26, ****Caterpillar is an Equal Opportunity Employer.Not ready to apply?
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📌 Digital Connectivity Engineer (Tijuana)
🏢 Solar Turbines
📍 Tijuana