**Responsibilities**:- Assist with providing solutions to inbound customer inquiries through effective problem solving and decision making- Assist immediate manager with team motivation and performance monitoring- Mentor associates to improve individual performance- Consistently achieve individual and team performance targets under little to no direct supervision- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.Qualifications:- 2-4 years' experience in a related role- Proficient in Microsoft Office- Effective verbal and written communication skills- Sales experience- Excellent influencing and relationship management skills- Proven ability to work under limited supervision and seek out advancement opportunities- Excellent technical and data entry skills, including utilizing a 10-key touchpad- Proven ability to creatively solve problems**Education**:- High School diploma or equivalentThis job description provides a high-level review of the types of work performed.Other job-related duties may be assigned as required.
**Requisitos**:- Mínimo 2 años de experiências en el ramo de Seguros & Pensiones- Escolaridad:



Licenciatura Truca, en curso o concluida- Documentación de Procesos- Habilidades de negociación- Habilidades de comunicación y enseñanza- Paquetería Office Nível Intermedio (manejo de Excel y Power BI deseable)RESPONSABILIDADES- Atención Auditorías internas- Documentación y actualización de procesos internos- Brindar Capacitación de procesos- Monitoreo de llamadas telefónicas- Desarrollo de planes de acción y métricas para el seguimiento de proyectos de mejora continua- Supervisar la ejecución adecuada de los procesos de QA para lograr la meta de KPI's de Calidad- Generar reportes y análisis de calidad para la toma de decisiones- Detectar las deficiencias en cuanto a la ejecución del conocimiento de los diferentes procesos de cada- Monitoreo y seguimiento a encuestas de satisfacciónJob Family Group:Customer Service- **Job Family**:Service- Time Type:Full time- Most Relevant SkillsPlease see the requirements listed above.
- Other Relevant SkillsFor complementary skills, please see above and/or contact the recruiter.View Citi's EEO Policy Statement and the Know Your Rights poster.

📌 Customer SpecialistCiudad De Mexico (Xico)
🏢 Citigroup
📍 Xico