Key responsibilities include developing and executing strategic plans, monitoring performance metrics, hiring and training new staff, and ensuring compliance with organizational standards and regulations. The Contact Center Manager will also collaborate closely with other departments to drive improvements and enhance the customer experience.
**Requirements**:
- Bachelor's degree in business, management, or a related field.
- At least 2 years of experience in a contact center management role
- Proven track record of improving operational efficiency
- Intermediate to advances Excel skills
- Strong leadership, coaching, and motivational skills
- Excellent analytical, problem-solving, and decision-making abilities
- Exceptional communication and interpersonal skills
- Experience working directly with clients
- Familiarity with contact center technologies, software, and performance metrics
- Ability to work in a fast-paced environment and adapt to changing priorities
- Bilingual (Spanish/English)
**Benefits**- All benefits required by law
- Life insurance
- Savings plan
- Paid training
- GMM - Gastos Medicos Mayores

📌 Contact Center Manager (Ciudad Juárez)
🏢 DATAMARK
📍 Ciudad Juárez