**Summary**:
The Supervisor is responsible for ensuring accurate data input and effective coordination of international operations from shipment invoicing to delivery and customer billing. This role plays a key part in maintaining customer satisfaction and smooth communication across departments and international partners. The supervisor will also analyze and improve processes to maximize efficiency and accuracy.
**Essential Duties and Responsibilities**:
- (Other duties may be assigned)_
- Manage, monitor, and audit data entry by International Specialists.
- Conduct quality audits to ensure compliance with company standards.
- Provide training as needed to maintain compliance.
- Create and maintain TMS work instructions (data entry guides).
- Support organizational maintenance tasks.
- Train and mentor International Specialists in customer service and operational procedures.
- Respond to team questions and escalate issues appropriately.
- Act as first line of escalation for internal and external stakeholders, resolving issues using strong problem-solving and customer service skills.
- Maintain full knowledge of International Specialists' duties and responsibilities.




- Understand and support specific customer requirements and expectations.
- Ensure operations align with billing and departmental process requirements.
- Facilitate communication between operations, solutions, and accounting teams.
- Identify and implement continuous improvement initiatives.
- Shadow and learn Import/Export desks to provide PTO coverage as needed.
- Write annual performance reviews for team members.
- Maintain valid DG certifications for IATA and IMO.
**Supervisory Responsibilities**:
This position includes supervisory responsibilities over the International Specialists team.
**Qualifications**:
To perform this role successfully, an individual must be able to fulfill each essential duty satisfactorily. The following qualifications represent the knowledge, skills, and/or abilities required. Reasonable accommodations may be made for individuals with disabilities.
**Education and/or Experience**:
- Bachelor’s degree (B.A.) from a four-year college or university;
- OR 1-2 years of related experience and/or training;
- OR an equivalent combination of education and experience.
protrans

📌 Supervisor Import/export (Monterrey)
🏢 Protrans International
📍 Monterrey