**Descripción larga**:
**Location**:Aguascalientes, Mx.
**Industry - Sector**:Financial Services - Banking
**What you’ll do?**
- Handle and log requests and incidents using a ticketing system (e.g., ServiceNow, Genesys).
- Diagnose and resolve basic hardware issues (PCs, laptops, printers, peripherals).
- Provide support for office software (Microsoft 365, browsers, antivirus, etc.).
- Escalate complex incidents to higher support levels.
- Document solutions and technical procedures.
**What you’ll bring**:
- Basic knowledge of Windows and macOS operating systems.
- Familiarity with LAN/Wi-Fi networks and connectivity concepts.
- Experience using ticketing and documentation tools.
- Knowledge of Active Directory and user management.
- Experience with collaboration tools (Teams, LogMeIn) is a plus.
- Technical and conversational English (for documentation and direct communication with users).
**Soft skills**:
Work Underpressure, Quality at work, Results Oriented.
**What can YOU expect in a career with Capgemini?**
- Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini’s clients.
- You will work alongside technical, functional and industry specialists to assist with the development,



implementation and integration of innovative system solutions including methods, techniques and tools.
- You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
- Capgemini offers a competitive compensation and benefits package.
- Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization.
- Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.
**You will love this job because**
- Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.
- Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.

📌 Technical Support Analyst (Aguascalientes)
🏢 Capgemini
📍 Aguascalientes