15 ago
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Melius Services
|
Cancún
15 ago
Melius Services
Cancún
Log, categorize, and prioritize service tickets using the ServiceNow platform
- Provide basic troubleshooting for hardware, software, and network issues
- Assist users with password resets, access requests, and account-related inquiries
- Escalate unresolved or complex technical issues to Tier 2/Tier 3 support teams
- Follow predefined scripts and knowledge base articles to complete routine support tasks
- Ensure a high level of customer service and maintain professional communication with end users
- Participate in ongoing training and development programs to enhance technical and customer service skills
Tipo de puesto: Jornada completa
Sueldo: $9,000.00 - $12,000.00 al mes
Beneficios:
- Seguro de gastos médicos
Lugar de trabajo: Empleo presencial
📌 Bilingual Global Help Desk - Entry Level, Fluent English (Cancún)
🏢 Melius Services
📍 Cancún