**Job responsibilities**:
**Profile**:
To be successful in this role you must handle a complete range of calls and written communications including (but not limited to): product inquiries and sales, fielding calls for connected store services and associates, Mexico stores information or locations (as well as US stores when needed), after sales service support, policies, customer service issues, etc. Maintain the highest degree of customer service every day by demonstrating exemplary service leadership in the areas of phone quality, complaint resolution, product awareness, and store relations by adhering to the Quality Customer Service Standards, Louis Vuitton Etiquette, and Louis Vuitton Selling Ceremony. Handle customer complaints in a timely manner. Stay up to date on all product, company, and departmental information/initiatives. Build and maintain clientele to enhance relationships and brand loyalty. Document 100% of client calls to track types of customer inquiries, advertising/editorial feedback, customer complaints utilizing a CRM software Participate in departmental trainings and initiatives. Must be fluent (verbally and written) in Spanish and English. 3 to 5 years of customer service experience is required.
**Additional information**:




Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and prosper. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture passionate about meaningful strategies aimed at crafting an inclusive workforce. All your tasks are not limited and/or restricted to this job description. You must comply with any reasonable requests from your manager to perform any other duties to fulfill your role´s requirements.
**_LOUIS VUITTON _**
**MAISON***:
- Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.

📌 Client Advisor - Client Services (Ciudad de México)
🏢 Louis Vuitton
📍 Ciudad de México