**Customer Support Representatives****Location**: Remote (Monday to Friday, Daily 4-Hour Shift: 0 AM - 4 AM GMT+7) **Compensation**: $250 - $350 (Negotiable) with bonus incentives based on performance**About the Role**Are you a proactive problem solver with a passion for helping others?
Join our growing business as a Customer Support Specialist and become the go-to expert for our clients using leading e-commerce platforms like Shopify, WooCommerce, BigCommerce, Wix, and more.In this role, you'll deliver quick, accurate solutions to customer challenges while upholding our high service standards.
**Responsibilities**- **Customer Solutions**: Listen carefully, clarify issues, and provide clear solutions for customers concerning our apps.
- **Issue Escalation**: Document technical issues and share insights with the product team.
- **Task Coordination**: Create support tasks and follow up until issues are fully resolved.
- **Relationship Building**: Develop strong, long-lasting relationships with customers and be their trusted advisor.
- **Insight Gathering**: Capture customer feedback and trends to help shape future products and services.
**Requirements**:- **Excellent English Skills**: Proficient in reading, writing, listening,



and speaking (IELTS/TOEIC equivalent to 5.5 or higher).
- **Night Owl Availability**: Must be available from 0 AM - 4 AM (GMT+7) on weekdays.
- **Highly Responsive**: Ability to resolve problems swiftly while paying close attention to detail.
- **Team Player**: Self-motivated and results-driven with a strong people-centric approach.
- **Analytical Mindset**: Proven problem-solving skills with a commitment to collaborative success.
**Benefits**- **Competitive Salary**: Base rate plus performance-based bonuses, including rewards for 5-star reviews and successful up/cross-selling.
- **Growth Opportunities**: Annual salary reviews and the chance to make a significant impact in a dynamic environment.
- **Incentive Rewards**: Additional bonuses tied to customer feedback and success metrics.If you're ready to be part of a supportive team that values innovation, strong relationships, and exceptional customer service, we'd love to hear from you!
**Job Type**: Part-timePay: $4,****** - $6,****** per monthExpected hours: 20 per week**Education**:- Bachelor's (preferred)**Experience**:- Customer support: 1 year (preferred)Application Deadline: 14/07/2025

📌 Customer Support Representatives (Xico)
🏢 Xipat Flexible Solutions Company
📍 Xico