Must be able to work during US Pacific time zone hoursMust be English fluent (C2)Must be able to work during US Pacific time zone hoursThe IT Specialist is a key member of the Inviso IT team.We are looking for a highly organized individual with the drive to use technical skills while providing superb customer support.The position will serve as the primary resource for mid-level global end-user support, and the candidate must be able to work in a fast-moving environment, including triaging and prioritizing issues and incidents while maintaining strong and professional customer service.Key ActivitiesAdministration, support, and configuration of Microsoft 365 and related services for staffDeploying and provisioning new users and equipmentAssisting users with day-to-day account administration (lockouts, password resets, onboarding/offboarding, permissions, security)Monitoring and updating hardware inventoryProviding end-user trainingUnderstanding and prioritizing Inviso Service Center ticketsPerforming new VM and test server deploymentsContacting and working cooperatively and professionally with external third-party vendors as neededAssisting with testing new and/or updated technologiesAssisting with development and updates of technical and support documentationAdvising and assisting with specialized technical projects and internal auditsRequired Qualifications3 to 5 years of relevant experienceExperience with Microsoft 365 services (Intune, Defender, Share Point Online, Teams, Exchange Online)Experience with Windows 11 in a Hybrid Identity environmentExcellent oral and written communication, organizational, and interpersonal skills, including appropriate and professional telephone and email etiquetteExcellent problem-solving and troubleshooting skillsAbility to quickly learn new technologies and develop computer/IT skillsDesired QualificationsExperience with a commercial ticketing system (Freshservice, Track IT, or Service Manager)A+, Network+, Security+, MCP, or similar certificationsKnowledge and experience working with Intune and AzureKnowledge of ISO ***** audit and controls, Sec Ops, Microsoft Defender, and SentinelBenefitsInviso is focused on creating an environment where employees feel valued and supported.Our employee benefits reflect this, with a compensation package that is competitive, fair, and versátil.Our benefits in Mexico include a monthly pantry voucher, vacation (paid time off), vacation premium, Christmas bonus/Aguinaldo (30 days), major medical expense insurance and life insurance, referral bonus program, education reimbursement program, and a monthly internet and electricity allowance.ABOUT INVISO

📌 End-User It Support Specialist — Microsoft 365 & Windows (Baja California)
🏢 Inviso
📍 Baja California