**Remote Work: Hybrid**
**Overview**:
At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.
You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about - locally and globally.
Come make an impact every day at Zebra.
Manages a team of Customer Success Managers who build post-sales relationships with customers to drive and increase adoption and utilization of company products. Manages identification of opportunities and closing of additional revenue from assigned clients, including upselling and cross-selling of related products/services, client renewal and retention results. Incumbents at the Director and Senior Director level typically manage other Customer Success managers. Incumbents at the Manager level may manage only individual contributors. Provides both management and technical leadership. Leads the strategic development of the Customer Success function, addressing business requirements and goals. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
**Responsibilities**:
- **Strong client relationship skills and a focus on customer satisfaction**
- Strong customer relationship management and account retention skills
- Deep understanding of the customer lifecycle (onboarding, adoption,



renewal, expansion)
- Excellent communication and presentation abilities (verbal and written)
- Strategic thinking focused on long-term customer value and satisfaction
- **Sales experience**
- Proven experience in upselling and cross-selling to existing clients
- Ability to identify business opportunities and drive revenue growth
- Strong negotiation and closing skills
- Pipeline management and forecasting accuracy
- Experience collaborating with Sales teams to align goals and drive customer expansion
- Analytical skills are crucial so they can understand customer success metrics, interpret retention data.
- Good team player since they’ll be in the middle ground between the sales team and the service team.
- Meet and exceed KPIs pertaining to customer adoption, upsell, renewal and advocacy
programs.
- Drive business process recommendations to eccelarate adoption, retention, upsell and
value achievement while identifing and resolving risk and increasing ROI
- Hire, coach and develop individuals to be strong Customer Success leaders of their
business
- Engage with team members to build and execute on their career and personal
development plans
- Team with Sales, Marketing, Support and Professional Services to guide customers on
their journey and help them maximize their investment
- Provide thought leadership as the Customer Success vision continues to evolve and help




turn this vision into executable programs and processes for CSMs to deliver to
customers driving continuous improvement and scale.
- Instrumental in driving best practices and training across the CS team members
- Facilitate and drive monthly executive cadence calls for assigned customers
- Attend and assist the team drive quarterly steering committee agenda’s, partnering with
sales, Executive Management and other resources to drive continued ROI.
- Partner with sales to identify expansion opportunities.
- Meet or exceed performance goals
- **Leadership & Collaboration Skills**:
- Cross-functional collaboration with Sales, Product, Marketing, and Support teams
- Team leadership and mentoring (for senior or manager-level roles)
- Strong problem-solving and conflict-resolution abilities
- High adaptability in fast-paced and changing environments
**Qualifications**:
- Bachelor’s degree required, Master’s Degree or relevant
- Preferably in B2B or technology environments
experience in consulting, professional services or customer
success
- Minimum of 5-10 years' work experience in leading customer and sales
facing organizations
- Retail/CPG or Supply Chain experience preferred
- Ability to manage influence through persuasion,
negotiation, and consensus building
- Ideally combined background of post-sale and sales experience
- Strong empathy for customers AND passion for revenue growth
- Deep understanding of value drivers in recurring revenue business models
- Analytical and process-oriented mindset
- Demonstrated desire for continuous learning and improvement
- Enthusiastic and creative leader with the ability to inspire others
- Excellent communication and presentation skills
- Experience managing teams of 5+

📌 Mgr Customer Success Sr (Ciudad de México)
🏢 Zebra Technologies
📍 Ciudad de México