We are looking for aCollections Product Leadto own the end-to-end customer journey across precollections and collections — designing, mapping, and continuously improving how customers move from early signs of risk through delinquency and back to good standing.This is a product and strategy role.
You will sit at the intersection of credit risk, product, data, engineering, operations, and legal, and you will be accountable for how the collections experience is designed and how it performs.
You will turn fragmented touchpoints — reminders, messages, calls, payment options, restructuring offers, self-service flows — into coherent, measurable journeys that recover money while keeping customers engaged and treated fairly.You will work closely with and report to the Head of Collections, and lead a small cross-functional pod.Challenges that await you:Build and maintain the end-to-end precollections and collections customer journey across all stages, channels, decision points, and customer touchpointsIdentify friction points, drop-offs, and operational inefficiencies, and redesign journeys to improve recovery performance, customer experience, and cost efficiencyDesign and launch proactive precollections strategies, including early-warning communications, payment reminders, and self-service resolution flowsDefine collections treatment strategies and customer segmentation across delinquency stages, tailoring communication, offers, and interventions to customer behavior and risk profilesOwn channel orchestration across SMS, WhatsApp, email, push notifications, IVR, and agent interactions, optimizing contactability, engagement, and operational costsBuild and drive the collections product roadmap,



prioritizing initiatives based on business impact and key performance metricsLead continuous experimentation through A/B testing and champion/challenger approaches to optimize messaging, timing, offers, and customer journeysTranslate business requirements and journey designs into clear product requirements for Engineering, Data, and Operations teamsPartner closely with Risk, Legal, Compliance, Operations, and Engineering stakeholders to deliver scalable and compliant solutionsDefine, monitor, and improve key collections metrics, including roll rates, cure rates, recovery rates, contact rates, promise-to-pay performance, cost-to-collect, and customer experience indicatorsBuild reporting frameworks and performance visibility to support data-driven decision-making across the collections organizationWhat makes you a great fit:5+ years of experience in Product Management, Customer Lifecycle, Credit Risk, Collections, Lending Operations, or related domainsExperience within banking, fintech, consumer lending, or other credit-focused businesses; experience in high-growth or digital-first environments is highly preferredProven track record of designing, optimizing, and scaling customer journeys with measurable business impactStrong understanding of collections, servicing, CRM,



or lifecycle management processesAdvanced analytical skills with experience working with delinquency, roll-rate, recovery, and segmentation dataExperience designing and evaluating experiments, including A/B testing and performance measurement frameworksAbility to translate complex business processes and customer journeys into scalable product solutionsHands-on experience writing requirements and delivering products in collaboration with Engineering and Data teamsFamiliarity with collections platforms, CRM and communication tools, or decisioning and strategy systems is a strong advantageStrong stakeholder management skills with the ability to influence cross-functional teams and senior leadershipExperience leading cross-functional initiatives and coordinating work across Product, Risk, Operations, Legal, Compliance, and Engineering teamsB2 or higher English level for effective communication with an international teamOur ways of working:Innovative Spirit:A commitment to creativity and groundbreaking solutionsHonest Feedback:valuing open, transparent communicationSupportive Team:a strong, collaborative communityCelebrating Achievements:recognizing our wins togetherHigh-Tech Environment:a team full of smart and revolutionary people who date to challenge the status quo of incumbent financesOur benefits:Relocation supportto one of our hubs — Mexico — with assistance for the employee and their familyFlexible workfrom our officeHealthcare CoverageEducation Budget:Language lessons, professional training and certificationsWellness Budget:Mental health and fitness activity reimbursementsVacation policy:20 days of annual leave and paid sick leave

📌 Product Manager Lead [Collection] (México)
🏢 Plata Card
📍 México