Join a New Project with One of the Largest Insurance Groups in the WorldOn-site | Full-time (Full Availability)About the OpportunityWe're launching a new and exciting project with one of the United States' largest insurers—part of a globally recognized insurance group.
With over US$25 billion in premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection.This is a unique opportunity to be part of a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, supportive environment.Key ResponsibilitiesWhat You'll DoHandle customer inquiries about insurance policies and coverageResolve moderately complex issues with empathy and professionalismExplain policy details and make decisions within defined guidelinesDocument interactions and escalate unresolved cases when neededCollaborate closely with Claims, Underwriting, and Policy Support teamsIdentify trends and suggest process improvementsStay up to date on compliance, legal requirements, and product updatesRequirementsWhat We're Looking ForHigh School Diploma or equivalent (required)Fluent English1–3 years of customer service experienceCall Center experience highly desirableAvailability to work on-siteIt is a plus:Experience in insurance or a related fieldBenefitsWhat We OfferWe believe in rewarding great work and investing in our people.
Additional to law benefits,



you'll enjoy:Competitive salary and annual performance-based bonusGrocery & Restaurant VouchersIndividual Major Medical InsuranceIndividual life InsuranceCareer development and continuous trainingA collaborative, inclusive culture within a globally respected organizationBy applying for this position, candidates acknowledge and agree that:•Personal Data Processing:The personal data provided during the recruitment and selection process will be collected, processed, and retained for legitimate recruitment and compliance purposes, in accordance with applicable data protection and privacy laws and FBS internal policies.
•Legal Authorization to Work:Employment with FBS is conditional upon the candidate having valid, local legal authorization to work in the country where the role is based at the time of hire.
FBS does not sponsor or obtain work authorization unless explicitly stated.
•Exclusivity of Employment and Conflict of Interest:Upon acceptance of an offer and during employment with FBS, employees will not be permitted to engage in parallel employment, professional activities, or paid work for other entities.
Any ownership, partnership, directorship, or participation in other businesses or companies must be fully disclosed and formally reviewed in accordance with FBS internal conflict‐of‐interest and external engagement policies prior to the start date or as soon as such circumstances arise.Failure to comply with these conditions may impact the hiring decision or employment continuation.

📌 Fbs Customer Service Representative (Xico)
🏢 Capgemini
📍 Xico