We're looking for a Business Analyst to join our Delivery Platform, responsible for delivering Plata cards and banking products directly to customers through our Ambassador Network.
This is a business- and operations-heavy role with strong exposure to product development.
You'll work closely with product managers, engineers, analysts, and operations teams to build scalable solutions, improve operational efficiency, and enhance the customer experience.Challenges that await you:Design and scale operational processes for the Ambassador Network, from onboarding and task assignment to delivery execution and quality controlIdentify operational bottlenecks and opportunities for improvement, and translate them into scalable product and process solutionsDesign and develop internal operational tools and backoffice functionality used by ambassadors and operations teamsContribute to the development of the Ambassador App by defining requirements, designing workflows, and improving the user experience for field teamsWork closely with operations stakeholders to understand challenges, gather requirements, and transform them into actionable initiativesDesign interfaces and solutions within internal systemsOwn and manage the business backlog: collect requests, structure them, prioritize them, and plan deliveryWrite clear and structured business requirements for engineering teamsDefine tasks, track progress, and ensure timely delivery of initiativesWork with product analysts to define operational metrics, track performance, and measure the impact of implemented changesMonitor and improve key metrics related to ambassador productivity, operational efficiency, quality, and customer experienceDesign, document, and maintain operational regulations, workflows, and standardsCritically assess incoming requests, identify root causes of problems, and challenge initial assumptions when necessaryCollaborate cross-functionally with Product Managers, Engineers, Analysts,



and Operations stakeholdersWhat makes you a great fit:Strong business mindset with hands-on experience in operational environmentsProven ability to work with business and product metrics, define KPIs, and use data for decision-makingExperience collaborating with product analysts and translating insights into actionable changesExcellent communication skills — confident working with large operational teams and senior stakeholdersStrong critical thinking: ability to question inputs, identify inconsistencies, and focus on solving real problemsHigh level of structure and organization — comfortable managing complex processes and multiple streams of workExperience in task decomposition, prioritization, and deadline controlAbility to write clear, structured requirements and work effectively with engineering teamsStrong stakeholder management and expectation-setting skillsB2 or higher English level for effective communication with an international teamYour bonus skills:Experience in Field Operations, Delivery Operations, Customer Operations, Customer Support, or Workforce ManagementExperience working in large operational organizations with significant frontline staff, such as:delivery serviceslogistics and warehousescourier networksfield sales teamsfintech, e-commerce, or marketplace operationsExperience working with mobile products used by operational or field teamsExperience or understanding of incentive systems, workforce productivity, operational leadership, or people managementOur ways of working:Innovative Spirit:A commitment to creativity and groundbreaking solutionsHonest Feedback:valuing open, transparent communicationSupportive Team:a strong, collaborative communityCelebrating Achievements:recognizing our wins togetherHigh-Tech Environment:a team full of smart and revolutionary people who dare to challenge the status quo of incumbent financesOur benefits:Relocation supportto Mexico with assistance for the employee and their familyFlexible workfrom our office or hybridHealthcare CoverageEducation Budget:Language lessons, professional training and certificationsWellness Budget:Mental health and fitness activity reimbursementsVacation policy:20 days of annual leave and paid sick leave

📌 Business Analyst Junior+ [Ambassador Delivery Platform] (México)
🏢 Plata Card
📍 México