**Team Lead - Customer Service (Energy Campaign)**
- Join our growing team as a Team Lead and help guide our Customer Service Agents to deliver reliable, affordable energy with top-notch support. You’ll be the bridge between operations and the team, ensuring performance, motivation, and results are always on point._
**We Offer**:
- $22,000 MXN/month before taxes
- Weekly on-time payments
- Full legal benefits from day one
**Schedule**:
Mon-Fri: 9 AM-6 PM
Sat: 8 AM-12 PM (Alternating with the other supervisor, one Saturday and one Saturday)
**What You’ll Do**:
- Supervise, coach, and motivate a team of Customer Service Agents
- Monitor performance metrics and ensure KPIs are met
- Provide regular feedback and conduct performance evaluations
- Handle escalated customer issues and resolve them efficiently
- Ensure team compliance with company policies and industry regulations




- Coordinate training sessions and continuous development initiatives
**Requirements**:
- Previous experience as a Team Lead or Supervisor in a call center
- Strong leadership, coaching, and conflict resolution skills
- Ability to analyze data and create action plans
- Excellent communication and organizational skills
- Positive, results-driven attitude
Tipo de puesto: Tiempo completo
Sueldo: $22,000.00 al mes
Ventajas:
- Aumentos salariales
- Programa de referidos
Pregunta(s) de postulación:
- Resides en Nuevo León?
Experiência:
- Supervisor: 1 año (Obligatorio)
Idioma:
- Inglés Avanzado (Obligatorio)
Lugar de trabajo: Empleo presencial

📌 Call Center Team Lead - Customer Service (Energy Campaign) (Mitras Centro)
🏢 Citadel BPO Solutions
📍 Mitras Centro