Bilingual Phone Support Representative - Customer Care (Guadalajara, On-Site)
**Location**: Guadalajara, Jalisco
**Job Type**: Full-Time | On-Site
**Salary**: $12,000-$17,000 MXN per month
**English Level**: Advanced
We’re hiring bilingual representatives who excel at clear communication and problem-solving. You’ll support our clients over the phone, ensure accurate documentation, and provide a professional customer experience.
**Key Responsibilities**
- Answer and manage phone calls in English and Spanish
- Provide clear, empathetic, and accurate assistance
- Document information and follow defined processes
- Work collaboratively to maintain service quality
- Handle tasks efficiently under pressure
- Strong communicator with excellent interpersonal skills
- Customer-oriented, patient, and respectful
- Organized and comfortable with structured procedures




- Fast learner with strong reading comprehension
- Experience with U.S.based environments is a plus
**Qualifications**
- Minimum 1 year in bilingual customer service or call centers
- CRM experience preferred
- Strong computer literacy
- Administrative or operational experience is an advantage
**Required Documents**
RFC
Constancia de Situación Fiscal 2025
CURP
NSS
ID
Proof of Address
Join a workplace that values professionalism, growth, and stability.
Pay: $12,000.00 - $17,000.00 per month
Application Question(s):
- Are you available to start working full-time?
**Experience**:
- Phone Agent/Customer Service: 1 year (required)
**Language**:
- English fluently (required)
Work Location: In person

📌 Bilingual Phone Support Representative - Customer Care (Guadalajara) (Ladron De Guevara)
🏢 Hrpv Mexico
📍 Ladron De Guevara