Position Title: Associate Accounts Receivable
Location: México City
Responsibilities:
Collection and AR Management
Responsible for managing assigned accounts; all-encompassing of collection calls, e-mail and/or correspondence in a fast-paced goal-oriented Collections Department.
Communicate with customers on a timely basis, execute collection activities, research, reconcile and track daily/monthly AR balances for appropriate and timely resolution.
Maintain records on account activity, as well as review accounts for unpaid amounts and determine what course of action to take based on a variety of factors such as age, amount of debt, and the customer's history.
Route the efforts for reducing delinquency for assigned accounts. Escalate timely to management when necessary to accelerate the collection process.
Usage of SAP ́s FSCM tool to manage and follow up on pending AR issues (disputes, short payments, rebills, payment allocation, etc.)
Work in partnership with various internal departments such as Billing, Customer Service, Operations, Sales, Credit and Cash Application teams to resolve collection issues and to achieve common goals and objectives.
Submit customer refunds requests, prepare, and review account adjustments, resolve client discrepancies and short/over payments.
Recommend action to be taken on delinquent customer accounts.




Perform other assigned tasks and duties necessary to support the Collections Department.
Ensure OTC process is handled accordingly to policies and procedures.
Business Partnership
Create and maintain strong relationships with internal / external customers to leverage on them in order to achieve results.
Communicate and escalate situations in a timely manner according to GBS policies and procedures.
Engage with and influence other areas involved in the OTC process to resolve issues (Sales / Customer Service / Operations / Legal / etc.)
AR related reporting for Management / Internal Customers
Key Qualifications:
At least 2 years of work experience (fast rotation consuming goods preferred)
SAP experience (FSCM knowledge is a plus)
Experience in LATAM customers is a plus
Advanced English speaker (Writing/reading) is a must.
Proficiency in Microsoft Office Applications including Microsoft Word, Excel, and PowerPoint required; AI tools usage is a plus.
Qualified candidates must have a proven record of results, commitment, ambition, and drive toward establishing and achieving goals.
Candidate must be able to work as a team player as well as to work independently.
Excellent written and oral communication skills, high energy, action-oriented.
Superior organization and attention to detail.

📌 Bilingual Accounts Receivable Analyst (México)
🏢 Importante Empresa Del Sector
📍 México