** Enabling a software-defined, electrified future.**
- **Mission of the Role**:The Customer Quality Manager (CQM) supports manufacturing plants across the Americas region and collaborates closely with design teams to ensure alignment between product development and quality standards. This role requires a strong understanding of manufacturing environments, design processes, and supplier interactions to drive robust quality systems and deliver customer satisfaction through proactive communication and rapid issue resolution.
** Key Objectives of this Role**:
- Implement and maintain effective quality systems aligned with customer requirements and Visteon standards.
- Drive a strong quality mindset within plants through anticipation and prevention tools (PFMEA, MPQA, audits, Vistway Standards).
- Ensure timely and effective resolution of quality issues, preventing recurrence and maintaining customer confidence.
- Facilitate integral standardization of quality KPIs and processes.
- Provide training and guidance on quality tools and systems, including CIMple implementation.
- Foster collaboration between manufacturing, design, and supplier teams to ensure seamless quality integration.
**
Key Performance Indicators**- Customer Quality Metrics: GWC, PPM, MIS compliance.
- Issue Resolution: Timeliness and effectiveness of 8D problem-solving processes.
- System Implementation: Adoption of quality systems and standards across plants.
- Customer Satisfaction: Measured through feedback and reduced quality alerts.
- Cross-Functional Collaboration: Effective interaction with design and supplier teams.
**
Key Year One Deliverables**:
- Full implementation of customer-specific quality systems for OEMs (KIA, Mazda, Toyota, Nissan).




- Establish robust tracking and reporting of plant performance (daily/weekly/monthly).
- Develop and deploy global initiatives for quality KPI standardization.
- Deliver training sessions on CIMple and problem-solving tools.
- Ensure lessons learned from quality issues are shared across plants and regions.
**
Qualification, Experience and Skills**:
- Bachelor’s degree in Engineering, Quality Management, or related field.
- Minimum 10+ years in automotive quality management or manufacturing quality systems.
- Proven experience with OEM customer requirements and maquiladora operations.
- Strong knowledge of PFMEA, MPQA, VPRS, and 8D methodologies.
- Familiarity with WC, PPM, MIS, and other quality KPIs.
- Excellent communication and leadership skills.
- Ability to work across cultures and time zones (APAC collaboration).
- Strong time management and problem-solving abilities.
- Fluent in English.
- Willingness to travel to plants as needed.
- High responsiveness and availability for global coordination.
**Key Behavioral Competency**:Critical Thinking
- Growth Mindset
- Strategic Partnering
- Leadership- **
Reporting Structure**:The role reports directly to the Director - Regional Quality**Visteon Culture**: If you thrive in a fast-paced, organizational culture that requires agility, adaptability, and a growth mindset from its employees to thrive and stay ahead of the curve Visteon is the place. We value high performance and a drive for results. Innovation, risk-taking, and continuous learning help us keep up with the ever-changing landscape of our industry and be Market leaders. At Visteon you can be more.
- **Job Snapshot**-
- Updated Date- 04-Dec-2025-
- Job ID- J10368-
- Job Discipline- Engineering Programs-
- Location
VTC-Chihuahua, Chihuahua, Chihuahua, Mexico-
- Experience- 8 - 10 Years-
- Employee Type- Full Time Employees

📌 Customer Quality Manager (Chihuahua)
🏢 Visteon
📍 Chihuahua